Roto-Rooter Hiring for CSR/Dispatcher Job at Nicholasville, KY Full Time

We’re Seeking a full-time driven Dispatcher/Customer Service Specialist with excellent leadership and problem solving abilities to join our team in Nicholasville, Ky.

Ideal candidate will have excellent customer service skills, will be highly organized with basic office and accounting skills, proactive with a solid understanding of scheduling actions, adjusting routes and prioritizing all customer service calls.

**Salary based on experience and skill set**

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prioritize all service calls and manage daily workflow of all field technicians
• Field incoming calls working with customers to schedule appointments
• Prepare daily work and run schedules
• Manage customer data including: work or services performed, charges, expenses, inventory, or other dispatch information.
• Relay work orders, messages, or information to or from technicians, supervisors
• Assist with accounting duties as needed

QUALIFICATIONS AND SKILLS

• Office accounting experience and clerical skills preferred
• Education: High School diploma or general education degree (GED)
• Preferred Experience: Good customer service skills in regards to communication & customer sales in these fields. Dynamic phone presence a must!

BENEFITS AND PERKS

• We provide a competitive market wage, ongoing training and development and a business casual work environment.
• We offer medical and life insurance with an employer contribution. Also vision and dental insurance is available and are employee sponsored.
• 401K with an employer contribution is also available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, disability status, protected veteran status or any other characteristic protected by the law.

Job Type: Full-time

Pay: $12.00 – $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location