Rush Creek Lodge at Yosemite Hiring for Front Desk Manager Job at Groveland, CA Full Time

We are looking for an energetic, enthusiastic and experienced Front Desk Manager. Our Front Desk Manager needs to provide a high level of customer service and maintain a profile in the day to day front office operations. We welcome career-oriented applicants.

The main role of the Front Desk Manager position is to address guest concerns and provide customer satisfaction. This dynamic job includes a variety of other tasks including; hiring and training new employees, managing the front desk, scheduling, reports, payroll and other managerial duties.

We are a guest-oriented and socially conscious business looking for someone who can provide outstanding guest service and excel at training others to do the same. This is a full-time year round position.

The ideal individual is excited to work in a professional yet very genuine way and embraces working in a rustic environment in a relationship-oriented business.

Ideal qualifications include:

• Prior front desk/reservations or similar experience in a supervisory or night auditor role.
• Excellent written, verbal and computer skills
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• Independent thinker with great initiative, but comfortable working within a defined framework

Key personality traits:

• High integrity
• Guest service oriented and staff-focused
• Self-motivated (takes initiative) with high standards
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a whatever it takes attitude

RESPONSIBILITES

• Manage and motivate the Front Office team to provide a high standard of service for customers.
• Showing Initiative and problem solving.
• Welcomes guests and fosters customer loyalty through his/her friendly manner.
• Handles any guest complaints or contentious issues and provides a fast solution
• Ensures that the pricing policy and internal audit procedures are duly applied.
• Review arrival list for all arrivals and to check room allocations, amenities and special requests.
• Integrates and trains employees, providing support for skills development.
• Ensures that the workplace remains clean and tidy
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Have a good knowledge of all systems and standard operating procedures of front office.
• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
• Working the front desk daily with our team.

Details:

• Full time position available immediately
• Position can be year-round or seasonal
• Room and board available for fixed weekly cost both Onsite and Offsite
• Hours variable, including nights and weekends as well as situational/crisis availability; a regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401k eligible with company match after 1 year

Job Type: Full-time

Pay: $27.00 – $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Work Location: One location