Salesforce.com, Inc Hiring for Senior Manager, Success 360 Methodology at Tallahassee, Florida Full Time

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Job Category

Customer Success Group

Job Details

Salesforce’s worldwide Customer Success team is a global network of Salesforce employees and partners. Our sole mission is to ensure customer success. We work with our customers to build relationships, learn about their businesses, and drive value-based results. Our motto for our customers is “Your Success is our Success”

About the Position

An opportunity exists within the Success 360 Methodology team for a Senior Manager looking to further their career in a fast-paced and dynamic environment. The ideal candidate will play a key role in shaping & executing the Success 360 Methodology Strategy for our customers.

Responsibilities

• Partners with Strategy Leads to design and document the Success 360 Methodology for our customers. This work will involve close collaboration with key stakeholders and field SME’s from across our Customer Success Group and Sales.

• Validates business & technical requirements with key stakeholders and field SME’s to support the Success 360 Methodology Drives cross functional alignment on existing frameworks and agree on approach, deliverables and roadmap

• Collaborates with our product team to incorporate offerings into the S360 Methodology

• Partners with Success Role Strategy, CSG Marketing & Enablement around change management and adoption

Preferred Qualification and Skills

• Broad-based business and technology professional with 10 + years of experience either in Consulting, Strategy or Business Process Excellence

• Strong executive presence, with excellent communication skills

• Team player, passionate about making a difference The ability to communicate and work collaboratively with a variety of teams and personalities is essential

• Solid problem-solving skills: demonstrated ability to bring structure to complex problems and develop solutions

• Passion for technology and innovation

• Demonstrated Design Thinking and Journey Mapping experience a big plus

• Salesforce certified

Leadership Qualities

• PASSION: Passionate about Customer Success

• BEGINNERS MIND: Always learning, approaches each interaction with an open mind, great listener and hands-on

• THOUGHT LEADER: Strong point of view and executive presence. Confident, a great storyteller

• COMMUNICATOR: Strong written and verbal communicator. Can present to and negotiate with people at all levels of the organization with ease and undue nervousness

• URGENCY: Ability to move fast and drive business value and results

• TRUST: Trust the company’s core values

• ADAPTABLE: Excels in high levels of uncertainty and change

For Colorado-based roles: Minimum annual salary of $121,100. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we’re helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.