Scandinave Spa Whistler Looking for Spa Experience Team Lead at Whistler, BC Full Time

Spa Experience Team Lead

Our Mission
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace.

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Vision*
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

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Fundamental Values*

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents.

• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals.

• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results.

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Expectations*

• To offer a warm, friendly and professional welcome to guests.

• To create a comfortable environment for guests.

• To ensure quality and cleanliness of the site at all times.

• Perform technical duties regarding water quality i.e. chlorine levels, salt levels, etc.

• Ensure all guests meet with designated therapist within appropriate time.

• To be a Role Model for the Spa Experience team.

• To co-ordinate daily tasks required of Spa Experience team.

• To train new spa experience team members

• To assist the Spa Experience & Housekeeping Manager with performance reviews and progressive discipline reviews.

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Hourly Rate*: $22.66/hr

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T*asks & Responsibilities:
Completing the following tasks with leadership, keeping the Spa Experience team motivated and guiding the team to a high standard of service:

• Support the Spa Experience team with difficult guest service situations, i.e. an upset guest.

• Ensure an equal division of daily tasks within the team.

• Always being available for team members for questions, extra hands, etc.

• Be aware of scheduling needs of their team.

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Assist in addressing any performance issues with team members.

• Assist in providing feedback and performance reviews.

• Knowledge of the entire site:

• Help guide guest around site.

• Answer any questions guests may have regarding the site.

• Assist guest in arriving at correct waiting room for massages.

• Knowledge of all services and products offered at The Scandinave Whistler:

• Be able to explain Bath procedures to guests.

• Any policies of the Spa i.e. Code of Silence.

• Be Pro-active not reactive i.e. anticipate situations rather than wait for things to go wrong.

• Ensure and maintain cleanliness and quality of entire site:

• Site must be impeccable at ALL times.

• Continuous monitoring of all areas i.e. solarium, sauna, baths.

• Picking up any towels left behind.

• Ensure chairs are maintained in an organized fashion, in their rightful places.

• Arranging magazines in an organized fashion.

• Perform Technical Duties:

• Ensure to verify all baths i.e. ensure quality of all baths, test water, temperature and maintain cleanliness.

• Maintain sauna fire and ambiance fireplaces at all times.

• Ensure weekly water tests are completed

• Ensure cleanliness and order of Locker Rooms:

• Make regular tours of locker rooms to ensure cleanliness.

• Close any shower curtains.

• Ensure tidiness of sink areas.

• Ensure tidiness of toilet areas.

• Check and ensure the functionality of the different pumps/motors

• Report any problems to Operations Director

• Ensure co-ordination between guests and Massage Therapists:

• Ensure guests have arrived at correct waiting and correct time to meet their Therapist.

• Perform Opening and closing procedures.

• Assist in training new team members on tasks, and procedures.

• All other tasks requested of you for the smooth and efficient function of the Spa Scandinave Whistler.

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P*rerequisites:

• Previous experience in customer service

• Previous experience in a leadership role

• Proficient with Microsoft Word, Excel, and Outlook

• Energetic and positive team player

• Must have great communication, and interpersonal skills

• Must be able to think on their feet, be proactive, problem solve, and deal with change on a daily basis

• Must be available to work full-time and attend functions after work on a semi-regular basis

• Clear criminal record check

Job Type: Full-time

Salary: $22.66 per hour