Semperis Looking for Customer Success Manager- APAC at New Zealand Full Time

Semperis focuses on creating an employee experience that is aligned with our vision—being a Force for Good— starting with being a good workplace. Semperis is recognized as one of America’s Fastest-Growing Cybersecurity Companies on the Inc. 5000 List, a DUNS 100 top Start Up to work for and Inc. Best Workplace for multiple years.

What we are looking for:  

We are looking for a Technical Customer Success Manager to join our team.

What You Will Be Doing

As a Technical Customer Success Manager, you’ll collaborate closely with our Solution Architects & Support Engineers to maximize opportunities for our large enterprise and strategic customers at Semperis.

• Accelerate customers to full adoption by continuously improving their experience through proactive engagements.
• Manage a portfolio of enterprise and strategic customers throughout their lifecycle. From onboarding/implementation through upsell and renewal, you will work with your customers to create value and achieve their desired outcomes.
• Identify possible upsell opportunities.
• Onboard new customers in their assigned territory.
• Track and report on customer health
• Support ongoing enablement for customers, including demoing new features,  and driving best practices
• Gather insights to feedback to Product Development teams and collaborate on new developments to ensure it the product suits our client’s needs.
• Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers’ operations.
• Maintain an understanding of Semperis technology, products, and services.
• Monitor recordkeeping to ensure that relevant customer information is captured to enable informed, personalized customer interactions with Semperis Support, Customer Success (CS), Sales, etc.
• Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
• Identify potential customer references and assist with development of customer case studies.
• In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program. 

What You Will Bring

• 4+ years of cybersecurity technical account manager, customer success manager, sales engineer, technical support or related customer-facing role in a Cybersecurity SaaS solutions company.
• 4+ years of experience working with C-level Executives that includes meetings, high-level presentations, and collaborative discussions.
• Aptitude and drive to develop and maintain an essential understanding of Semperis solutions and related Microsoft technologies (Active Directory, Azure AD, etc.)
• Ability to understand and explain technical cybersecurity data.
• Excellent communication and project management skills
• A confident “customer first” attitude is required to work through challenges, support technical complexities, and influence stakeholders. You will be asked to develop and execute strategic account plans, joint success plans, QBRs, and be the advocate for the customer internally while focusing on a positive customer.
• Responsive and adaptive to changing situations.
• Professional proficiency in English, an additional language, is a big advantage.
• Successful track record of multi-tasking and being a team player on cross-functional teams Ability to work in a dynamic team-oriented environment and tackle customer challenges/requirements.

With teams around the world, you’ll be working alongside top global talent in Cybersecurity and Identity Access Management. If you are a purpose-driven person who always sees the glass as half full, seizes opportunities, and has an urge to learn and develop your skills while managing a balanced, healthy life—we’d love to meet you.

Semperis Is Proud To Be An Equal Opportunity Employer

Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and other applicable state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Semperis. Please inform Semperis representative Anna Taylor, Director of Global Recruiting, if you need assistance completing this application or to otherwise participate in the application process.