Seneca College of Applied Arts and Technology Looking for Admissions Adviser, Domestic at North York, ON Full Time

We are proud to be building the equitable Seneca, and welcome applications from candidates who can contribute to the diversity of lived experiences, perspectives and approaches. Joining Seneca means being part of an inclusive community working hard to dismantle barriers to access, student success and employee potential. If you require accommodation during any part of the recruitment process, please contact [email protected].

COVID-19 Update:
To ensure the health and safety of the Seneca community, all employees, students, and visitors must comply with Seneca’s COVID-19 Vaccination Policy. Employees will be required to provide proof of vaccination at the time of hire.

Posting Date (E):Closing Date (E):Pay Range:
Payband F – $28.28 – $32.78 (Start rate: $28.28)

Hours:
35 hours per week

Work Type:
Hybrid/Flexible

Type:
Contract

Shift:
Monday to Friday: 9am-5pm (overtime as required)

Start Date:End Date (if applicable):Position Summary:
Reporting to the Manager of Domestic Admissions, the incumbent is responsible for domestic admission to the College’s post-secondary diploma, certificate, degree and graduate certificate programs. The incumbent evaluates applications, foreign and domestic documents and credentials, maintains confidential files, inputs all necessary data to the College’s student information system. Keeps applicants, guidance counsellors, and parents informed about the status of an application throughout the many steps of the admission process, uses the student information system to create offer decisions, and identifies situations where there should be a halt on offers of admission to avoid over-enrolment.

Responsibilities:
Application Review

Determines applicant eligibility for admission and evaluates foreign and domestic academic credentials, standardized test results, language proficiency scores and documentation relating to residency/citizenship status.

Prepares applicant files for admission decisions, re-directs applicants to other pathways, evaluates the credibility of documents, identifies fraudulent documents, and generates admissions-related correspondence.

Determines applicants’ suitability for writing tests, ensures tuition fee due dates are maintained and fee schedules negotiated as necessary.

Interprets the data transmitted from ontariocolleges.ca (OCAS).

Monitors offers of admission, fees paid, outstanding offers and recommends changes to the program status (open, wait-listed & closed) to ensure targets will be met and not exceeded.

Front Line Services

Provides application and admission advisement to applicants, parents, counselors and faculty at all points of customer contact (in-person, letter, telephone, and email) including university transfer options.

Clarifies and differentiates programs and career fields for similar programs, explains the policies and procedures of the College and of the Ministry Colleges and Universities (MCU).

Provides, at times, advisement related to the, fee payment options including bank-to-bank, and the additional documentation that may be requirement.

Application Processing

Maintains and updates information in the student information system that will keep applicants’ electronic files current (qualifications, missing documents, secondary school subject enrolments).

Monitors the applicant electronic files and other information to ensure evaluation is against the right set of requirements and that applicants are progressing toward an admission decision.

Processes fee payments submitted at the front counter, as well as preparing and processing appropriate refunds or transfer of funds for applicants who withdraw or transfer.

Other duties as assigned by supervisor.

Qualifications:
Education

One-year certificate (or equivalent) in an office administration, general business or related program. If education is in a related field of study, state how the education is related.

Experience

Minimum of three (3) years of recent and relevant experience in a business environment, preferably in post-secondary Admissions, Registration or a related field.

Skills

Experience within a high-volume, deadline-driven, computerized customer service environment, that requires high levels of English proficiency in speaking, reading, listening and writing, in order to interpret and explain policies and procedures to clients and customer.

Understanding and experience in a workplace requiring multi-cultural considerations.

Strong attention to detail including solid analytical and investigative skills are critical.

Advanced computer skills (Microsoft Office Suite, database, word processing, CRM, spreadsheets).

Knowledge of college programs and structures of the Ontario secondary school system as well as knowledge of international credentials, credential evaluation, and detection of fraudulent documents would be an asset.

Demonstrated customer service skills with an ability to diffuse escalated situations.

Note: A skills assessment test will be administered during the recruitment process.

Seneca is committed to diversity and encourages applications from qualified candidates, especially Indigenous persons, members of sexual minority groups, visible minorities, women, and persons with disabilities.

Note: Seneca requires copies of educational credentials at the time of an interview. Confirmation of educational credentials in the form of an official Canadian transcript or an official evaluation of international credentials which determines Canadian equivalency will be required upon hire.

We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.