Senior Helpers Hiring for Global Scheduling Coordinator Job at Remote Full Time

Senior Helpers is currently seeking a Global Scheduling Coordinator to work for their Fort Wayne and South Bend offices. This position is a remote position.

As a member of Senior Helpers Scheduling team, you will be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families and our employees.

Senior Helpers is proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our Caregivers and staff are treated with respect in an inclusive environment, enjoy employee pride and camaraderie, and recognize that the work they do makes a real difference for our clients.

Primary Responsibilities (including, but not limited to):

· Under supervision of the Director of Operations, and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment, care plan information, personality, preferences, restrictions and availability for all new and existing clients.

· Building and maintaining positive relationships with caregivers, clients and client families

· Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. Company schedule must be complete for the next business day/weekend before leaving for the day.

· Track and record in the system all instances of assignment refusals, callouts, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis as determined by the CM

· Accept on-call duty for one week every 5-6 weeks and as directed by the Director of Operations

· Communicate with the Regional Recruiter on where hiring needs are.

Qualifications:

· Minimum of one year in a staffing/recruiting position

· Professional experience in the field of customer service

· Knowledge of general healthcare staffing requirements

· Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

· Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast-paced environment

· Excellent problem-solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Types: Full-time, Part-time

Pay: $12.00 – $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Remote