We are currently recruiting for a full-time Remote Customer Care / Intake Coordinator for 3rd Shift!
The Customer Care /Intake Coordinator is accountable for processing and maintaining accurate intake records, customer service and management support. Duties include daily contact with customers (homeowners and insurance related), contractors, vendors, laborers, managers and executives.
Responsibilities:
Taking leads, entering new jobs in database and correctly filling out claim
Scheduling emergency services
Creating electronic and physical files
Printing Emergency Services paperwork for technicians when necessary
Filing on a daily basis
Answering heavy inbound phone calls
Field customer/client phone calls and provide assistance.
Provide support to field teams when needed.
Follow all preferred vendor program guidelines to the letter. – No deviations.
Complete all compliance tasks in operating systems.
Any other duties as assigned.
Qualifications:
Working knowledge of basic office equipment
Experience with Office Suite
Must be able to create written communication without major editing
Must possess excellent written and verbal skills
Must be able to learn and utilize our proprietary software; Xactimate, and others as necessary
Self-driven, detail-oriented
Demonstrated organizational and problem-solving skills
High level of integrity and commitment to the work
A desire to serve our customers and a passion for teamwork!
Excellent customer service skills
Experience in restoration field or service industry (i.e plumbing, hvac, electrical etc) is a plus!
Job Requirements:
This is a full-time position
Must be able to work alternating Saturdays
Shifts Available: 3rd shift 10:00 pm EST to 6:00 am EST
Must be able to support time zones for CST and EST
Excellent customer service skills- must be a “people person”!
Adept at multi-tasking and organization
Must consent to pre-employment screening including a drug test, background check and DMV record check if offered a position with the company
Perks We Offer:
A career where you can develop your skills and have opportunities for career advancement.
Various benefits plans as well as paid sick time, holidays and vacation time depending on your hiring status
Competitive hourly pay: $20-$23/hr
Medical, Dental, Vision, Disability and Life Insurance
Retirement/401K Plan
ServiceMaster Restore, ServiceMaster Elite and Elite Construction are equal opportunity employers to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status
For more information about our company please visit our website https://www.servicemasterrestore.com/
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