SGS Hiring For IT Helpdesk Level Support at County Galway Full Time

SGS is the world’s leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world. We deliver global service with local expertise, to market leading clients across 10 different industries worldwide.

Job Description

We are looking to recruit a full time permanent IT professional. The successful candidate will work as a key member of our IT Team in ensuring queries are dealt with in an efficient, professional and timely manner. You will be responsible for ensuring that our clientele receive an excellent service.

The role is a hybrid working arrangement based out of Galway or Naas.

The successful candidate will be responsible for the following activities:

Address incidents and problems escalated from 1st level support

Investigation of technical issues such as:
Microsoft Dynamics CRM 2016 incidents and problems

Microsoft Windows incidents and problems, both server and client OS

WAN/LAN connectivity issues

Customer Equipment and software issues

Overall security incidents and problems

Replication of reported issues

Escalation of technical issues to 3rd level support in a clear and timely manner.

Monitoring performance of all service levels

Daily monitoring of network and infrastructure issues

Liaison with network provider and hardware support engineers

Maintenance of all contract assets within client sites including upgrade, replacement and installation of hardware

Management of users on AD, Phone Systems and Microsoft applications.

Dealing with IT issues both Locally and remotely across multiple contracts.

Reporting to Supervisor on progress of various tasks.

Qualifications

3rd Level Qualification in IT related discipline

2-year experience in IT related industry, other experience may be considered.

Valid EU work Visa or eligible to work in Ireland

Additional Information

The ideal candidate will also have:
Strong networking knowledge, good understanding of switches/routers/cabling

Strong Analytical and problem-solving abilities

Fluency in both written and spoken English.

Candidate should be able to work on own initiative and as part of a Team

Candidate should have an excellent attention to detail, regardless of deadlines and Service Levels.

Strong knowledge of Windows operating systems, Windows 10, Server 2012R2 and 2016

The candidate will be working on several systems over multiple contracts, so needs to have the ability to prioritise issues depending on Service Levels and user’s requirements.

Microsoft, or another technical certification a plus.

This position is based in Ireland.