Silk Title Co. Hiring for Customer Service Representative at Warwick, RI Full Time

ABOUT SILK TITLE CO.

Silk Title Co. provides title insurance, search and settlement services across the nation to the top institutional banks and independent mortgage lenders. Additionally, we also provide services for foreclosure, default, REO, and traditional real estate transactions. Title isn’t sexy, but it’s critical. Our business is not to fill orders. Instead, we are constantly working to improve the process to give our clients and their borrowers a great experience at closing.

WHY WORK AT SILK TITLE CO.

Silk Title Co. is a privately owned, fast-growing company which handles billions of dollars a year in real estate transactions for some of the nation’s top fin-tech institutions. Our motto, Service at Scale, combines our technology, proprietary processes, and talented team to deliver title insurance, search, and settlement services across the nation. We recently completed the expansion of our office in Warwick, RI into a brand-new modern workspace and dedicated employee flex space and training room. We plan to bring on 50 new hires as we continue our growth into 2021.

Stuffy cover letters and fancy sounding resumes are not our thing. We want people with focused energy, solid work ethic and curious minds capable of absorbing everything we can teach about our business.

Our employees are what make our company exceptional; we are a diverse team of problem solvers, QA experts, and business process gurus. We all depend on each other which is why everyone brings their A game each day. We work hard but also know how to incorporate some fun through team building challenges, staff meetings and an abundance of swag. Our workplace exemplifies our core values of quality, communication, experience, transparency, and respect. Other benefits include:

• Positive work environment where individual and team contributions are recognized and rewarded.
• Brand New Modern Workspace
• Dedicated Employee Flex Space and Training Room
• Tech focused environment
• Breakfast and Lunch provided daily
• Health Benefits
• Paid time off
• Employee Assistance Program
• 401k
• Pay range: $17-$21/hr., eligible for overtime

THE POSITION: Customer Service Representative

We are currently looking for top talent to fill our role of Customer Service Representative. Excellent customer service skills and high attention to detail are key because this person works as part of our team to ensure an exceptional client experience.

Multi-tasking and ability to process files in a timely manner is a must. Excellent customer service skills and the ability to effectively communicate both verbally and written are required.

The Customer Service Representative will be responsible for afterhours calls and have a flexible schedule. The Customer Service Representative must be able to work well as a team and have the willingness to learn and adapt to the company’s processes.

THE IDEAL CUSTOMER SERVICE ASSOCIATE CANDIDATE WILL HAVE:

• High School Diploma or equivalent
• Minimum of 1 year of customer service-related work experience
• Experience with Microsoft Office applications and general computer use
• Previous experience in title review, curative and/or mortgage or title industry a plus
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer concerns.
• Proficient computer skills with the ability to learn new software.
• Excellent organizational skills and high attention to detail
• Excellent verbal and written communication and interpersonal skills
• Excellent problem-solving skills