Singapore Public Service Hiring For Executive/Assistant Executive – Department of Student Services at Singapore Full Time

Executive/Assistant Executive – Department of Student Services

Singapore Public Service–Singapore

39 minutes ago, from GovTech Singapore

As Singapore’s first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP’s Student Services seeks to enhance our students’ experience by providing a range of services and our One Stop Centre, is one of the touchpoints to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public. You are required to provide good support in managing daily counter operations and implementation of service initiatives.

Responsibilities:-

• Handle enquiries and feedback, through all frontline channels including counter, telephone and email
• Ensure that the centre is operationally ready before operating hours
• Maintain high quality of service and ensure that queries or escalations are handled professionally
• Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction

Requirements:-

• Tertiary qualification in any discipline. Candidates with no prior experience, but have a passion for service delivery may also apply
• Proficient in Microsoft Office applications
• Possess good customer service and communication (written and spoken) skills
• Service-oriented and adept at problem solving
• Have a pleasant disposition and is passionate about helping others
• Ability to work independently and capable of being an effective team player

Successful candidate will be offered a 2-year contract for first instance.

Closing Date: 31 Oct 2022

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.