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SKYGEN USA Hiring for Part-Time Office Services Representative at Menomonee Falls, WI Full Time
What are important things that YOU need to know about this role?
- This an onsite position at our Anthony Ave. location in Menomonee Falls
- The schedule is Monday, Friday and Saturday 7:30am-4:00pm
What will YOU be doing for us? Provide accurate and efficient support to internal operations by utilizing appropriate equipment to scan and route all incoming mail appropriately and coordinate all outbound volume mailings. Provide appropriate proactive communication to internal team members to ensure efficient operations.
What will YOU be working on?
- Sort incoming mail accurately into appropriate categories for further mail preparation.
- Classify, prioritize, and prepare claims, authorizations, and x-rays for scanning by ensuring correct procedures are followed. Accurately identify specific document types and ensure they are appropriately identified and organized.
- Review prepared mail and accurately assign barcode identification labels for document image scanning.
- Efficiently operate scanning equipment to scan documents. Accurately identify document types to be scanned and perform quality review of imaged documents. Track and communicate daily scan volumes to management and identify discrepancies and resolve as appropriate.
- Manage document image storage and shredding appropriately in accordance client or department timelines.
- Perform outgoing mail responsibilities accurately and timely to meet department turnaround times and client requirements. (Enrollment materials, provider and member mailings, etc).
- Operate the outbound mail processing equipment accurately and efficiently.
- Maintain postage meter reserves by monitoring balances and requisitioning postage. Accurately assign and track client postage per department guidelines.
- Proactively monitor inventory to ensure that there is adequate supply on hand to support mail volumes. Notify management of replenishing needs and any trends or usage fluctuations.
- Support additional workflows for other types of incoming or outgoing mail types due to internal or external requirements. (Certified/Express mail, returns, electronic receipts, rejected x-rays etc.)
- Maintain all job related equipment and troubleshoot minor technical issues when needed.
- Work collaboratively with other team members to ensure that work is distributed appropriately in order to meet turnaround times.
- Work effectively with external vendors and personnel to meet departmental goals.
- Provide good customer service to internal staff to ensure questions and concerns are addressed accurately. Provide mail and parcel delivery information as needed.
- Distribute inter-departmental mail appropriately and timely and ensure adequate paper supplies are delivered to department printers as needed.
- Ensure workspace and equipment is kept uncluttered, organized, and cleaned on regular basis.
Additional Responsibilities:
- Assist management with peer to peer training.
- Support additional projects as directed.
- Travel amongst buildings and deliver mail to USPS, UPS, or FedEx buildings (not required)
- Communicate to management ways to improve processes and productivity of the company.
- Contribute to the team effort by accomplishing additional responsibilities as needed.
- Perform general restocking of kitchen and bathroom supplies as needed.
What qualifications do YOU need to have to be GOOD candidate?
- Required Level of Education, Licenses, and/or Certificates
- High school diploma or equivalent.
- Required Level of Experience
- None.
- Required Knowledge, Skills, and Abilities
- Entry level knowledge of Microsoft Office products such as Excel, Word, and email.
- Ability to work flexible hours with occasional regular weekend work required.
- Ability to use common office equipment such as scanners, printers, and mail processing equipment.
- Ability to adapt to changing priorities quickly.
- Ability to work effectively with a diverse group of individuals both internally and externally.
- Ability to demonstrate a high degree of accuracy and attention to detail.
- Ability to demonstrate professional behavior
What qualifications do YOU need to have to be a GREAT candidate?
- Preferred Level of Education, License, and/or Certificates
- Valid driver’s license, appropriate insurance, and reliable transportation
- Preferred Level of Experience
- Previous experience in a mailroom operation.
- Preferred Knowledge, Skills, and Abilities
- Ability to perform basic maintenance on office equipment.
- Ability to perform basic maintenance related responsibilities.
