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United States
SKYGEN USA Hiring for SaaS Business Process Analyst at Remote Full Time
What are important things YOU need to know about this role?
- Travel 25%-50% of working time
- Eligible to be a permanent remote role with flexibility to be at our Mequon, WI office with advanced notice for onsite training or team events
- No sponsorship available for this position
- The focus of this role is to work with our SaaS Clients to demonstrate how to run their healthcare (dental & vision) operations efficiently and effectively on our software solution
- Business Hours: To match client hours
What will YOU be doing for us?
Collaborate with external partners and utilize Enterprise System expertise and business process knowledge to identify, analyze and translate business requirements to implement and configure and introduce new efficiencies and automation in the Enterprise system in addition to identifying risks and issues related to missing functionality and feature sets.
What will YOU be working on every day?
- Identify, analyze and translate business requirements through written documentation and interview processes to implement and configure new efficiencies and automation in the Enterprise system. Collaborate with stakeholders to ensure solution meets business needs and requirements
- Identifies risks and issues related missing functionality or feature sets, and seek core system support on complex matters
- Introduce best practices when training users and configuring the Enterprise System
- Conduct training sessions with end users, including new release upgrades.
- Support training team with documenting and delivering quality training material for business users
- Lead analysis of business requirements and develop and socialize optimization strategies
- Recommend solutions to streamline and scale existing workflows
- Lead meetings with the stakeholders and communicate appropriate status, risks, and issues
- Host client meetings and presentations to share findings with solutions
- Lead efforts to prioritize initiatives based on business needs and requirements
- Contribute to the development of project plans.
- Support client(s) with user acceptance testing and reviewing documented results.
- Assist with documentation, mapping and validation efforts to migrate legacy data
- Assist with workflow planning, documentation, mapping, and user testing of integration points
- Prepare ad hoc reports and analysis as needed.
- Ensure comprehensive documentation of processes
- Identify opportunities to use data to develop new strategies and improve business processes and performance
What qualifications do YOU need to have to be GOOD candidate?
- Bachelor’s degree in Computer Science or related field
- 3-5 years of related experience in an technical analysis role within a healthcare operations environment: IT analyst, system implementation analyst, system integration analyst, etc.
Required Knowledge, Skills, and Abilities
- SQL Skills
- Ability to plan for contingencies and anticipate problems.
- Ability to effectively listen and respond to customers’ needs.
- Ability to effectively convey and receive ideas, information, and directions.
- Ability to build and maintain work relationships and contacts needed to effectively address issues and obstacles.
- Ability to display strong written and verbal communication skills.
- Ability to remain organized despite multiple interruptions.
- Ability to ask critical questions to assess needs and requirements
- Ability to explain complex concepts easily
- Ability to successfully meet timelines for project plans and manage time effectively
- Ability to translate business goals and requirements into documented requirements
- Ability to travel to client sites
- Build strong relationships with business partners.
- Successfully manage competing priorities and navigate within ambiguity
What qualifications do YOU need to have to be a GREAT candidate?
- Experience in healthcare claims administration, and/or SaaS experience
- Certified Business Analysis Professional
- Certified Quality Technician
- Certified Quality Engineer
- Certified Quality Auditor
Preferred Knowledge, Skills, and Abilities
- Knowledge of industry standards
- Knowledge of Enterprise System
- Demonstrates competencies in a variety of quality philosophies, systems, and tools
