Smith College Hiring for Box Office Manager at Northampton, Massachusetts Full Time

NORTHAMPTON PLEASE SEE WEBSITE FOR FULL JOB DESCRIPTION Box Office
Manager Job Summary This role would be a 2-year fixed-term part-time
benefits eligible role from September 2023-May 2025. Oversee the overall
day to day operations of the box office from the daily sales and office
hours to scheduling student staff for daytime and evening operations.
The Box Office Manager will ensure a hospitable, smooth and efficient
operation. Responsible for programming and monitoring the ticketing
system, tracking daily sales and deposits, ticket account management and
fulfillment, supervise and direct student staff and volunteers, and
troubleshooting in difficult situations. Work closely with Theatre and
Dance department staff, SmithArts Publicity Manager, and the Director of
the Smith Office for the Arts. Leads by example at all times and
provides the highest level of customer service to all guests, vendors
and clients. Provide box office expertise and conduct research to help
build a more expansive box office model for future years, serving
diverse departments and partners across the Arts at Smith. Essential
Functions: Box office website, systems and software maintenance (25%)
Building events in the box office system, including setting ticket
prices, and setting up seating manifests Communications including
drafting confirmation and automatic emails to customers Hiring,
training, scheduling, supervising student employees (25%) Hire, train,
schedule and supervise up to 16 students as front of house staff
consisting of; House Managers, Box Office Assistants and Ushers.
Budgeting (15%) Oversee box office budget, including cash box, cash
deposits, and ensuring that all monies are accounted for as required by
Smith policies Reporting (15%) Creating and/or approving nightly and end
of show reports, and making sure all reports are submitted in a timely
fashion Research and Development (15%) Work with the Director of the
Smith Office for the Arts to design new box office model that serves
SmithArts beyond Theatre and Dance Department Minimum Qualifications
Three to five years of Box Office experience Must be able to work well
independently and to manage, train, and motivate others Excellent verbal
and written communication and documentation skills required Position
requires the ability to accommodate a flexible schedule, including
evenings, and weekends Experience working with individuals from diverse
backgrounds. Preferred Qualifications Minimum of three years management
experience strongly preferred Experience implementing next box office
systems Skills Good problem solving and strategic thinking skills.
Ability to prioritize, identify critical issues and work towards results
Ability to work with multiple organizations and vendors proactively and
professionally