Snapon Hiring for Subscription Portfolio Specialist – 2022-12798-3379 at Kenosha, Wisconsin Full Time

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/10340184 Overview

Position Summary: Primary responsibilities will be to coordinate collections in the Subscription portfolio within the Specialty group. Position will be responsible for managing collections with customers, Franchisees and field personnel. Other duties will include managing cancellations and coordinating customer service needs with Franchisees and Snap-on Diagnostics. Focus will be on achievement of corporate delinquency and loss goals as well as customer retention.

Major Responsibilities:

+ Collection of Subscription accounts to achieve established Corporate goals

+ Debtor direct collections

+ Coordinate collection efforts with franchisees

+ Manage cancellation requests per policy

+ Report and recommend solutions on customer service issues

+ Achieve delinquency/loss goals and metrics

+ Answer field and customer questions

+ Educate franchisees and field sales personnel on program features and benefits

+ Assist with delinquency/loss reporting and tracking

+ Work within other portfolios and projects as assigned by Director of Specialty Portfolios

Responsibilities

Requirements:

+ BS or BA degree or equivalent professional experience

+ 1-3+ years of directly related experience

Business understanding and demonstrated skills and knowledge in:

+ Credit and collections

+ Financial analysis

+ Credit laws and regulations

+ Reporting requirements

+ Communications – verbal and written

+ Computer applications

+ Skip Tracing

+ Negotiation

Characteristics:

+ Approachable and responsive

+ Proactive, Organized, Flexible

+ Excellent work ethic

+ Team player

+ Goal oriented

Effort: Normal work hours

Working Environment: Normal office environment (on-site)

Snap-on is an equal opportunity employer: Minority/Female/Disabled/Veteran