SOAS, University of London Hiring for Student Engagement Officer Job at Camden Town, England , UK Full Time

Department: Student and Academic Services Directorate (SAS), Student Experience, Engagement & Retention Team (SEER)

Contract type: Permanent

Salary: Grade 6 £31,834 to £38,213 PA inclusive of LW

Location: Bloomsbury, London – on campus three days per week, work from home two days per week. (Successful candidate will need to be resident in the UK for the duration of their contract)

Hours: Full time – 35 hours per week

Start date: November 2022

SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in reimagining higher education globally, with a new strategic plan in place as the basis for the renewal and revitalisation of the School which commits SOAS to both student responsiveness and research intensity. SOAS is moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges.

About the Department

The Student Experience, Engagement & Retention team (SEER) has a mission to include, support and empower SOAS students. The vision of SEER is to: enable students from all backgrounds and experiences to feel welcome, accepted, and like they belong at SOAS; create inclusive environments for students to learn about their subject, themselves, and the world; deliver our work in a way that is student-centred and straightforward; ensure students have access to clear information and guidance; support students at their most vulnerable and empower them at their most capable.

SEER is part of the Directorate of Student and Academic Services (SAS) which has a vision to provide holistic service, support and educative experience to all students and researchers from induction, to student engagement and progression, leading to successful graduate outcomes. The Directorate will aim to provide high-level administrative support, advice and guidance to students, researchers and academic colleagues, so they receive expert, timely and accessible support across a wide range of activities.

About you

We are looking for new members of the team who love to engage students and improve student community! You love to work on big projects that make students feel welcome at university and motivated to make the most of their time with us. You have a versatile skill set – you’re comfortable working with large data sets and presenting information in an accessible format, and can work on the underlying systems needed to support engagement. You can plan big projects and enjoy coordinating large scale events, working with a variety of teams to come up with innovative and inclusive events timetables. You like to solve problems, to continuously improve things and making things easier for students to help them succeed.

About the role

The role holder will focus on key initiatives that set students up for success by improving our approach to transition to/back to university, attendance, engagement, and promoting student skills development. They will be the key point of contact for Welcome and for the Student Engagement Dashboard, and lead on planning for the Student Leaders Conference, as well as other student lifecycle initiatives.

Person specification

You will need to demonstrate:
Experience of running large scale events or activities for students

Experience of monitoring data sets to inform practice and policy decisions

Experience of identifying and implementing creative improvements to procedures and systems

Educated to first degree level or with equivalent professional experience

Ideally, you will also demonstrate:
Experience of retention, non-continuation or supporting at risk students

Experience of Quality Assurance processes in Higher Education

Good working knowledge of broader issues in the sector, particularly those affecting students

Demonstrable knowledge of confidentiality and equality issues relating to staff and students

Experience directing the workload of other people within a project e.g. student ambassadors

You can find further information in the Job Description and Person Specification, which can be found on the SOAS website.

We are proud to welcome students from a range of backgrounds, cultures and nationalities, and our team works to ensure all students are supported inclusively. We welcome and encourage job applications from people of all backgrounds, and particularly welcome applications from candidates from working class backgrounds, global majority ethnic backgrounds, and other underrepresented groups, including but not limited to disabled and LGBTQIA+ candidates.

How to Apply

Please complete the Unbiased application form – please note you will not be able to upload a CV.

Closing date: 02nd November 2022

Completed applications must be received by 23:59 on the closing date to be considered.

Interviews will be held: Week commencing 7th November 2022

Further Information

If you have any questions or require any assistance with regards to the application process, please contact [email protected]

Successful candidates will need to demonstrate their eligibility to work in the UK or have limited leave to remain in the UK and associated right to work for the duration of their employment with SOAS, in accordance with the Immigration, Asylum and Nationality Act 2006′. ‘Successful candidates must be based in the UK for the duration of their contract.

For information on how and why SOAS processes personal data about its job applicants, please read our Job Applicant Notice.

We would particularly welcome applications from candidates from working class, first generation Higher Education, the Global South, Black, Asian or other minority ethnic and underrepresented groups. All appointment decisions will be made on merit, following a fair and competitive process.