Solstice Healthcare, LLC Hiring for Mental Health Practice Assistant (Remote Position) at Remote Full Time

Solstice Healthcare is looking for an ambitious candidate who has a growth mindset and who takes accountability while displaying excellence to our patients and team members. We are a continually expanding mental health practice serving all of Connecticut with a goal of providing patient-centered care compassionately and with integrity. In this position, you will help maintain office operations and perform a variety of administrative functions. The responsibilities include scheduling, patient and provider relations, and overall workflow.

The ideal candidate will be skilled in Google Workspace applications (Sheets, Calendar, Drive, etc), as well as be able to self-learn new programs and databases. The candidate is meticulous with details, extremely organized, resourceful, follows tasks to completion, and able to work both independently and with others. The ability to see patterns, predict conflicts, and prevent them by evaluating data and improving systems is a must. The candidate must have excellent written communication skills (including spelling and grammar), possess solid judgment, be proactive, and have the ability to manage multiple projects, tasks and priorities.

Must have equipment to perform the job, including a computer, reliable internet and phone, plus a quiet and private place to work, without distractions or interruptions while working.

Hours are 20-25 hours per week to start. The goal is that the hours will increase to 30-35 hours over the next 6 months. Work time is between 9a-7p EST M-F, and 1-2 hours over the weekend.

Please send your resume with a cover letter giving 3 reasons for why you believe you would excel in this role. Applications without cover letters will not be reviewed.

Candidate will be responsible for:

• Working with providers, helping to train new providers; ensuring caseloads are full and documentation is complete.
• New Patient Scheduling – following intake process by phone and email.
• Scheduling therapy and medication management appointments for patients.
• Helping maintain schedule so records are accurate and complete and can be used to analyze patient/staffing patterns.
• Checking in with patients to ensure excellent customer service.
• Assisting in other aspects of the business as needed.

About the Person:

• Meticulous to details, extremely organized, follows tasks to completion and able to work both independently and with others.
• Excellent written communication skills (including spelling and grammar).
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
• Ambitious and Driven; this is a growing business, must be willing to learn, grow, and change.
• Proactive – Identify areas where efficacy, efficiency, & patient caseload could be increased
• Excellent computer skills; skilled in Google Suite applications (Gmail, Sheets, Calendar, Drive), and ability to self-learn new programs.
• Candidate is professional, compassionate, and courteous with patients.
• Troubleshoot and Problem Solve independently, but know when to ask for help.
• Familiar with healthcare insurance and basic insurance jargon.

Experience:

• Minimum Qualifications: An Associate degree or higher (Required)
• Medical Office Administrative experience: 4 years (Required)
• Scheduling: 3 years (Required)

Job Types: Full-time, Part-time

Pay: $17.00 – $21.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Weekend availability

Application Question(s):

• Please list your availability for an interview. (Required Question)
• Explain your scheduling experience (setting, duration, was it your primary role?) (Required question)
• How would you describe yourself in 3 words? (Required question)
• Would Solstice Healthcare be your only position? If not, what time frames would you be unavailable? (Required Question)
• What is your ideal work schedule? (Number hours, time of day) (Required Question)

Education:

• Associate (Required)

Experience:

• Medical Office: 4 years (Required)
• Medical scheduling: 3 years (Required)

Work Location: Remote