Solstice Healthcare, LLC Hiring for OFFICE COORDINATOR (Remote position) at Remote Full Time

About us:

Solstice Healthcare is a psychiatric telehealth practice serving all of Connecticut. Our goal is to over-deliver care and services to our patients. We have high standards and expectations within the organization, and this impacts nearly every aspect of our business and daily routine. We are seeking those who share this same philosophy and work ethic.

About the Position:

The Office Coordinator is responsible for managing the day-to-day office operations of the practice and performing a variety of administrative functions including scheduling, workflow, and patient relations. We are looking for someone who can represent and present excellence to our patients and team members. Hours are 20-25 per week- 9a-12p EST M-F, with an additional flexible 1 or 2 hours later in the day, and an occasional 1-2 hours over the weekend.

Candidate will be responsible for:

• Maintaining the schedules, onboarding and scheduling new patients, rescheduling patients as needed and acting as the patient’s primary resource
• Communicating with providers, making sure they’re following protocols
• Responding to providers, employees, and patients in a timely manner
• Processing and logging copays
• Assisting in all aspects of the business as needed

About the Person:

• Self Starter and Driven; this is a growing business, must be willing to learn, grow, and change
• Excellent written and verbal communication skills
• Strong computer skills, knowledge of Microsoft Office, Google Suite applications (Gmail, calendar, Drive), Asana, and ability to self-learn new programs
• Candidate will be professional, compassionate, and courteous with patients on the phone and over email
• Accurate, Efficient, Organized- you minimize mistakes because you care about getting it right
• Must be able to track progress of tasks to completion
• Troubleshoot and Problem Solve independently, but know when to ask for help
• You have a familiarity with healthcare insurance and insurance jargon

Experience:

• 2+ years administrative experience including scheduling and customer service in a healthcare setting.

Job Type: Part-time

Pay: $20.00 – $25.00 per hour

Application Question(s):

• What is your understanding of the Office Coordinator role? (Required question)
• What is the best way to provide excellent customer service? (Required question)
• How do you keep yourself organized when dealing with multiple detail-oriented tasks at one time? (Required question)
• What sets you apart from other applicants interested in this position? (Required question)

Experience:

• Microsoft Office: 3 years (Required)
• Administrative experience in a healthcare setting: 3 years (Required)
• Scheduling: 2 years (Required)

Work Location: Remote