Solve IMG Hiring for Call Center Agent at Remote Full Time

About us

Combining the complementary strengths of the IPTCI, PTI and LMS product lines, Solve Industrial Motion Group™ has grown to become a leading provider of high-quality Metric and American Standard power transmission components and industrial-grade bearings.

With a comprehensive product catalog, highly honed supply chain, ISO 9001 certified quality control, advantageous pricing and the ability to custom manufacture bearings and components to fit virtually any need, Solve delivers products to meet the most demanding service requirements.

Job Description

We are looking for a Call Center Agent (CCA) to give customers an extraordinary customer experience that puts a smile on their face. CCAs must be genuinely excited to help customers.

A CCA needs to be comfortable with field working processes and policies. CCA will be trained accordingly on best practices and efficient field working techniques. We understand that people cannot always pay on time, so our CCAs need to be able to work with customers and help them feel comfortable financially and positively impact the customer’s day when making a field collection. CCAs are compensated for their field work.

The person that will succeed most at this job will have to be patient, empathetic, and passionately communicative. Call Center Agent will need to put themselves in the customers’ shoes and advocate for them when necessary. CCAs are confident at troubleshooting and investigating if they do not have enough information to resolve customer requests or needs. The target goals for CCAs at Solve IMG are to have and maintain high customer service standards, respond or contact customers efficiently, be a team player, and become passionate about your team, your new and existing customers, and your job.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Work with customers while collecting in the field.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Provide accurate, valid, and complete information by using the right methods/tools.
• Provide exceptional service to all customers.
• Maintain office cash with accuracy and proper security.
• Grow office by marketing to new and existing customers.
• Minimize delinquency through appropriate collection activities.
• Make a large amount of outgoing calls.
• Manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Must have a working vehicle to make field collections.
• Maintain valid Driver’s License and Insurance for vehicle.

Skills

• Proven customer service or financial service experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skill
• Ability to multi-task, prioritize, and manage time effectively.
• Effective reasoning skills
• Willingness to learn new skills.

Benefits:

• Group health insurance plans
• Optional dental and vision insurance
• Paid vacation and sick time
• 401(k) Plan with matching
• Paid major holidays
• Bonuses

Job Type: Full-time, Part-time

Pay: $21.00 – $29.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

License/Certification:

• Driver’s License (Required)

Work Location: Remote

• Health insurance

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