Sonic Healthcare USA Hiring For Support Manager, External Applications at Austin, TX, United States , United States Full Time

Job Description

Job Functions, Duties, Responsibilities and Position Qualifications:
POSITION SUMMARY: This position is responsible for managing all aspects of the External/Client IT Support department for the SHUSA AP Division. The successful candidate will have proven leadership and issue resolution skills with the ability to strategize on multiple levels. Primary duties will include managing a team of Support Analyst (I, II & SR), coaching and mentoring employees, career development, collaborating with inter/intra-departmental leadership, corporate management, managing escalations, and creating and managing processes. Knowledge of Client Connectivity Solutions and Services, Help Desk and Lab Operations are required.
POSITION QUALIFICATIONS (REQUIRED/PREFERRED):
EDUCATION: Minimum Bachelor’s degree in an IT related field, or equivalent experience preferred.
EXPERIENCE: 3 years’ experience in Management in information technology (IT) or equivalent expertise in a related field preferred;
KNOWLEDGE, SKILLS AND ABILITIES:

• Outstanding leadership abilities
• Self-motivated
• Ability to work independently
• Proficient in MS Office
• Ability to coach and mentor employees
• Adept at resolving conflict
• Team player
• Ability to travel up to 50%
• Skilled at motivating other staff
• Superior communication skills
• Proven multitask abilities
• Strong sense of responsibility
• Exceptional time management skills

LICENSE/CERTIFICATION(REQUIRED/PREFERRED): n/a
Scheduled Weekly Hours:
40
Work Shift:
Company:
Sonic Healthcare USA, Inc
Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.