Charter Communications/Spectrum Hiring for Director, Self-Service Platforms at Greenwood Village, Colorado Full Time

Company Overview Spectrum is the nation’s fastest-growing mobile
provider and leading internet provider. Our tech teams create, develop,
and operate leading connectivity products serving nearly 100 million
users and 500 million devices. We connect people to what’s next. This
position is eligible to work in a hybrid work model (combination of
in-office and remote days) JOB SUMMARY The Dir, Self-Service Platforms
will play a crucial technical leader role within Self-Service Products
and Platforms (SSPP). Accountable for delivering software solutions
within the broader SSPP organization, the Dir, Self-Service Platforms
will play a crucial delivery leader role within Self-Service Products
and Platforms (SSPP) and will be responsible for operating an efficient
and smooth software delivery process from intake through launch within
the organization. MAJOR DUTIES AND RESPONSIBILITIES Actively and
consistently supports all efforts to simplify and enhance the customer
experience. Manage direct and indirect (matrixed) team of delivery and
program management professionals. Create or leverage standardized
project and agile delivery artifacts which delivery management team will
use to manage project delivery. Provide oversight to delivery management
team, ensuring delivery plans are established for all projects for 4-6
software development teams; identify blind spots in delivery plans and
coach team on actionable steps to mitigate risks. Provide resource
allocation guidance to delivery teams to align work with department
objectives Handle delivery escalations from team members, involving
executives when necessary. Facilitate regular stakeholder meetings to
communicate delivery roadmaps, and ensure delivery management team
communicates regular project status updates Use metrics and reporting to
take action to ensure application health and performance Leverage
continuous improvement processes to achieve high performing delivery
teams Hold self and team accountable to software delivery commitments
Identify new projects and priorities, constantly validating that the
team is aligned and focused on delivering outcomes. Develop an
organization that supports outcome delivery, resolving technical debt,
responding to production issues, improving quality, and investing in
speed and team autonomy. Set objectives to deliver on business and
personal outcomes for self and staff Partner with internal and external
organizations to receive input and to build alignment on technical
execution of solutions. Leverage centralized organizations and functions
appropriately and where it brings increased efficiency to the team.
Align team to departmental defaults and advocate for deviations from
defaults where beneficial to the team. Manage high performing teams by
leading, developing, training and providing effective coaching to
attract and foster talent. Create communications for executive
consumption regarding roadmap delivery, platform/feature quality and
team performance. Identify operational improvements and oversee
implementation of process changes within organization. Communicate
relevant information to department leaders and management in the
organization. REQUIRED QUALIFICATIONS Required Skills/Abilities and
Knowledge Ability to read, write, speak and understand English Data
driven decision making and strong analytical skills Understands where
the customer and industry is going and how our products must adapt to
meet those needs Expert ability to analyze, interpret and present data
Expert ability to manage complex and diverse projects Demonstrated
business acumen and sense of urgency to achieve business results
Demonstrated problem resolution techniques, ability to find solutions
Demonstrated presentation tool skills, including MS Excel and PowerPoint
Demonstrated communication skills, verbal and written, for internal and
external customers Ability to balance conflicting resource demands and
intern l pressures with focus towards business priorities Ability to
communicate effectively orally and electronically Ability to make
decisions and solve problems while working under pressure Ability to
develop, communicate and implement strategies and tactics Ability to
manage and deliver against several initiatives simultaneously Ability to
supervise and motivate others