Join the Clean Energy Revolution
Become a Customer Support – CARE Processor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll provide customer service support with processing applications and invoices as well as provide resolution of account issues and answer questions related to SCE’s energy efficiency (EE) and income qualified programs (IQP). In addition, you will perform routine tasks and speaking to internal and external customers over the phone to answer questions and resolve issues.
As a Customer Support – CARE Processor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
A day in the life – Get ready to think big, work smart and shine bright!
Promote a safe working environment.
Handle and validate confidential information such as invoices and program applications for accuracy of data and completion of required information for program qualification.
Review, validate, and enter data into various systems with a high level of accuracy.
Research and analyze to resolve customer issues and provide solutions and recommendations by applying established policies and procedures for the EE and IQ programs.
Process applications, complete multiple assignments simultaneously, including research of missing information, verifying account status, and contacting internal / external customers.
Gather documents and research data on assigned topics, using databases, files, spreadsheets, and / or other systems and sources.
Open, sort, scan, and track in-office incoming mail related to program applications.
Support other areas of responsibilities including but not limited to trouble/outage, EE and IQP incoming and outgoing call types.
Meet performance metrics including quality and productivity.
Qualifications
The Essentials…
The Preferred…
You should know…
Testing
About SCE
The people at SCE don’t just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand.
At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727. #LI-LH1
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