Southern Cross Dental Looking for Customer Solutions Administrator at Grafton, Auckland Full Time

Just a little about us

Southern Cross Dental (SCD) has been working with the dental profession in Australia and New Zealand for over 35 years. We lead the way in providing high quality dental products and services to dental industry professionals. We understand that having the right people translates into the best possible service for our dentists, and the best possible experience for their patients.

Our people are committed to the SCD vision, to provide the very best in products and services to dental professionals, and we are currently seeking proactive and organised individuals to join our team in the role of Customer Solutions Administrator. 

About the Role

The Customer Solutions Administrator will provide support across administration, logistics, customer service and lab operations across our Auckland and Rotorua offices. These roles are operationally focused to ensure efficiency and effectiveness across the key areas of laboratory, logistics, customer service and administrative support whilst also maintaining strong relationships with key internal and external stakeholders. 
We currently have one permanent Full Time vacancy.

Reporting to the Auckland Office Supervisor you will be responsible for:

• Assisting and supporting the overall management of office operations including, administration, customer service, logistics and lab support work;
• Ensuring that all orders are safely processed and distributed in accordance with guaranteed turnaround times, quality control measures, and company policies and requirements;
• Accurately recording, logging, allocating and packing all products with received orders and managing invoicing for dispatched orders;
• Providing high quality customer service in answering all incoming calls and queries; and
• Contributing to and ensuring a safe working environment for all employees, clients and other key stakeholders.

Why you should work with us!

• You will be part of the largest dental laboratory group in ANZ;
• We promote a healthy and genuine work/life balance; 
• Access to group wide career and development opportunities to broaden your skillset;
• We like to have fun along the way and have a buzzing Social Calendar;
• We recognise and reward our people’s service and contributions via our MDP Recognition Program; 
• Public transport and all amenities on the doorstep
• Friendly, collaborative, supportive team culture, and
• Provide access to a 24/7 Employee Assistance Program (EAP).

Your Talents

To be successful in this role you will need:

• Outgoing personality 
• IT Competency
• Team Player 
• Willingness to learn
• Quick thinking problem solver with the ability to take initiative
• Can work within a team and independently
• Can work to a deadline
• To be well-spoken and professional individual with exemplary communication skills;
• 2 -3 years previous experience as an office assistant or administrator (essential);
• Comprehensive customer service experience (essential);
• Previous experience working in the dental industry (desirable), this role may suit a Dental Assistant/Receptionist.

Please note that only shortlisted candidates will be contacted.

Residency Note:  To be eligible to apply for this job, you must be a New Zealand or Australian citizen or have an appropriate visa to work and live in New Zealand.