Southern Illinois Healthcare Hiring for SM-MED RECEPTIONIST Job at Herrin, IL Full Time

Responsibilities

Role Specific Responsibilities

• Understand emergency office procedures and individual roles, and actively participate in training drills when required.
• Assist patients to complete appropriate medical insurance, or legal forms and documentation as needed.
• Release approved medical records according to established procedures
• Compassionately listen to patient concerns, and provide satisfactory resolution independently, or with team support.
• Contribute to improvements in patient care by self-reflecting on individual and team processes, and offering constructive input into the problem-solving cycle.
• Promptly greet all patients, families, internal customers, and other visitors in a caring, professional, and helpful manner.
• Accurately and efficiently schedule patient appointments; process cancellations and re-schedule requests per practice standards. Verify appointments as needed.
• Accurately, promptly, and professionally check-in or register patients prior to their appointment.
• Provide clear instruction concerning follow-up care, as instructed by provider, at the completion of patient visits.
• Verify patient insurance, collect payments and provide receipts. Accurately post same payments to patient accounts and reconcile a daily deposit.
• Answer incoming phone calls promptly and courteously, and ensure that questions are resolved quickly.
• Maintain reception desk, lobby, patient restroom, and/or waiting room areas in a welcoming and organized condition.
• Assist in opening or closing the clinic per practice standards, as required by scheduled working hours.
• Complete and document in-basket and work queue tasks according to EMR and practice protocols.
• Receive and distribute incoming mail and faxes per practice protocols.
• Encourage and activate patient use of patient portal.

Qualifications

• High School diploma or equivalent required
• Associates degree preferred
• Technical Experience: General typing and computer skills required.

Customer service and medical office with electronic medical record experience preferred.

• COVID VACCINATION

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