Job Description
Southwest Airlines is an Equal Opportunity Employer
KNOWLEDGE, SKILLS AND ABILITIES Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations Ability to work well with others as part of a team, meet the public, and work under stressful situations Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period Must be aware of hazardous situations and be able to handle emergencies as needed Must work under tight time constraints to accomplish quick turns of aircraft Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement Must be able to perform all job functions within a limited space Must be able to effectively communicate verbally by telephone, face to face and on public address systems Must possess good written and oral skills Must be able to communicate information and instructions verbally or via radio equipment
EDUCATION No education requirement
EXPERIENCE No experience requirement
LICENSING/CERTIFICATION Must be able to obtain a SIDA badge and meet all local airport requirements. May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
PHYSICAL ABILITIES Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces. Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods. Must maintain the ability to wear prescribed uniforms.
OTHER QUALIFICATIONS Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must be at least 18 years of age. Must be able to comply with Company attendance standards as described in established guidelines. Ability to work shift work and/or overtime.
Foreign language skills are desirable, but not required.
Must be fully vaccinated against COVID-19 by start date to comply with Executive Order 14042, which requires employees of federal contractors to be fully vaccinated against COVID-19
Effective March 1, 2022, Southwest Airlines is voluntarily increasing the starting wage rate for Ground Operations and Cargo Agents to at least $17 per hour. This impacts roles such as Ramp, Customer Service, Operations, Provisioning, and Cargo Agent New Hires.
**ProfitSharing contributions are subject to the plan’s vesting schedule and are made at the discretion of the Company.
The starting wage rate increase above the contractual minimum wage is reviewed periodically and can be changed or discontinued at any time at the Company’s discretion.
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