Spark New Zealand Looking for Base Support at Tauranga, Bay of Plenty Full Time

At Spark, we are proud of helping all New Zealand win big in a digital world.

As part of fulfilling our purpose, we are embarking on a journey and a new way of working called Unified Frontline, with the overarching ambition that our people are unified in their customer obsession and can provide a consistent customer experience across all ways that we interact with our customers. This is a unique role combining customer-facing retail and contact centre customer service leadership role.

This is where you come in! We are on the lookout for an amazing Base Support for one of our Spark HomeBases.

As a Base Support, you will be responsible for:

• Leading the Home Base in the delivery and performance of our targets covering all of our touchpoints
• Driving and maintaining a Growth Mindset culture
• Working to ensure day to day operations run smoothly
• Working day-to-day as part of the team (on the tools)
• Able represent the voice of the customer to our stakeholders – and customer-centric by putting them at the centre of everything we do
• Motivating the team towards goals via coaching and feedback
• Supporting and driving to UFL’s vision and purpose

As a Base Support you are:

• A servant leader by seeking to understand by listening, and focusing on the growth of people through Blue Heart Culture & Growth Mindset
• Working collaboratively with the Channels team and stakeholders, by incorporating feedback when appropriate
• Exuding passion and energy to foster enthusiasm among the team in bringing UFL vision to life
• A critical thinker – using my Initiative to identify gaps – and to get things done
• Adaptable and flexible to changes in priorities and demands
• Self-directed and can be relied on to work when no one is watching with the highest integrity
• Confident with technology and mastery of systems and processes
• Proven track record in leading a successful team for at least two years, in either retail, hospitality or a contact centre environment

It’s important to note we are a 7 day a week business across multiple locations, multiple touchpoints with a very diverse customer base need for flexibility, and embracing what it takes to support our people and customers is paramount. Unified Frontline Leadership will mean you will need to be adaptable and flexible about when you work.

Does his sound like you? Apply now! Join us to be part of the next step closer to the exciting future of a revolutionary customer experience at Spark.