Specialty Store Services Hiring for Customer Service Representative at Des Plaines, IL Full Time

Specialty Store Services is an established provider of retail store fixtures and displays for a wide variety of retailers nationwide. For over 30 years, our customer-centric approach helped us win and keep our customers year after year. Be a part of a company that encourages learning and creativity. Where our mission is to provide store fixture solutions and extraordinary customer service experiences that help create successful retail environments.

Specialty Store Services is looking for a Customer Service Representative. This is a full-time position. Office hours: 8:30am – 6pm, shift time will vary.

Duties and Responsibilities:

– Fields customer service inquiries and transactions for customers including:

– Establishes customer accounts documenting specifications, pricing, billing, and other required information.

– Confirms understanding of customer needs, issues, and orders.

– Serves as the customers advocate by solving problems on the customers behalf

– Places orders in order management system.

– Answer customer questions ranging from products and equipment to the status of existing orders and troubleshoots or problem solves the issues.

– Presents Specialty Store products that will benefit the customer by meeting customer needs. Cross-sells and up-sells products to existing customers by educating customers on Specialty Store solutions.

– Work call back sheets and customer service tickets daily.

– Resolve customer issues, including returns, shipping errors.

– Provide back-up support to the showroom and front desk.

– Runs reports as requested.

Benefits include family-oriented company, insurance coverage including medical, dental, vision, STD, and life, 401(k), holiday and vacation pay.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Des Plaines, IL 60018: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location