JOB SUMMARY
This position reports directly to the Supervisor and will not have any supervisory responsibilities. Responsibilities include frequent contact with internal and external customers and will partner with other departments in order to determine the serviceability of an address and follow all processes outlined to complete this function. Maximize sales opportunities by selling new and existing customers additional products and services.
MAJOR DUTIES AND RESPONSIBILITIES
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Ability to read, write, speak, and understand English
Ability to prioritize, organize, and multitask effectively
Ability to use personal computer & multiple software applications
Ability to work independently and in a group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, taking back-to-back calls
Knowledge of office procedures and Company policies
Knowledge of service troubleshooting
Required Education
High School Diploma or equivalent
Required Related Work Experience and Number of Years
Customer Service or Sales Experience – 2+
PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge
Ability to maintain confidentiality
Ability to solve problems while working under pressure
Knowledge of the cable/telephony industry – products and services
Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
Knowledge of Residential product information, packaging, pricing and current offers
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Ability to commute/relocate:
Education:
Experience:
Work Location: In person
JavaScript Developer (Entry Level) – US/Canada Residents only, Full-Time, Salary $60K -$70K Minimum 1 year of project experience required –...
Apply For This JobTrinnex is seeking a Software Developer to aid in the innovation and creation of custom software applications. Trinnex is building...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> primary duties will include:Labeling of received faxed documentsOpening, distributing and processing mailScanning paper documentation receivedResearch...
Apply For This JobRoom Attendant Part-Time Earn Up To $18.75/HR* Starting Rate $15.75/HR + $3/HR Summer Premium* Training Provided Work More Earn More...
Apply For This JobGetyour foot in the door of a growing, stable company that offers competitive wages, greatbenefits, weekly pay, and lots of...
Apply For This JobSheraton Detroit Metro Airport 8000 Merriman Road Romulus, MI 48174 This beautiful newly renovated, 11-story Sheraton Detroit Metro Airport Hotel...
Apply For This Job