St. Joseph’s Health Looking for Customer Service Representative – Emergency Department at Syracuse, NY Full Time

Full Time.

32 hours a week.

Evening shift – 3pm – 11:30pm

The schedule includes a weekend and holiday rotation.

CSR

POSITION SUMMARY:

Services and maintains the needs of their customer service base. Receives and responds to inquiries and provides appropriate follow through and response. Orchestrates and meets the needs of their customer group.

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, fax, etc.
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of the unit specific computer systems

EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:

High school diploma or GED. Business school desired.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:

Typing skills required, along with PC experience. Must possess strong communication and interpersonal skills. Abilities in math, principles of record keeping and strong organizational skills are necessary.

WORK ENVIRONMENT AND HAZARDS:

Clinical Setting. Exposure Class I or II; service specific.

PHYSICAL DEMANDS:

Sedentary work: standing, walking and sitting for prolonged periods of time – repetitive motion of hands, fingers and wrists.

WORK CONTACT GROUP:

All services, employees, medical staff, patients, visitors, vendors, and various regulatory and professional agencies.

SUPERVISED BY:

Administrative Coordinator, Office Coordinator, Manager

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.