Staffing Service USA Hiring for Customer Service – Hybrid Position – Summer Work! at Lancaster, Pennsylvania Full Time

*We are hiring several customer service representatives for a local
manufacturing company in Lancaster!  This position is an ideal role for
college students on summer break!  There will be on-site training, then
the position becomes hybrid.  Work from home 4 days per week, work in
the office 1 day per week. *

RESPONSIBILITIES FOR THE CUSTOMER SERVICE REPRESENTATIVE INCLUDE:

• Serve as the first line of communication for consumer related
inquiries via phone, email, and other communication channels

• Advocate for the consumer and exemplifies exceptional customer service
skills

• Regular attendance is required to maintain the functions of the job

• Exhibit excellent problem-solving skills to transform vague situations
into defined problems and provide solutions

• Provide advanced information and education to consumers regarding
products and services and identify opportunities to suggest additional
products

• Ability to grasp a clear understanding of and master all brands of
products

• Record details of inquiries, comments or complaints, and alert
Supervisor of trends that may impact the business and share feedback
with larger group

• Understand the “trouble points” on products and is able to walk
consumer through problem solving

• Conduct administrative follow-up work to evaluate and improve consumer
satisfaction

• Comfortable working in a fast paced, high energy department

• Ability to remain professional when challenged with difficult
situations

Qualifications for the Customer Service Representative include:

• Customer service representative or sales experience preferred; Call
Center experience a plus

• Excellent communication skills (written and verbal)

• Familiar with all Microsoft products (Excel, Word, Access, PowerPoint)

• Familiar with the Internet and Ecommerce practices

• Ability to work independently and in a team environment

• Typing speed of 40 wpm or greater preferred

MUST SUCCESSFULLY PASS SEVERAL ASSESSMENTS, INCLUDING ENGLISH AND
GRAMMAR.