State of Michigan Hiring for Information Technology Supervisor 11 at Lansing, Michigan Full Time

Information Technology Supervisor 11

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Information Technology Supervisor 11

Salary

$24.62 – $35.61 Hourly

Location

Lansing, MI

Job Type

Permanent Full Time

Department

Technology, Management and Budget

Job Number

0801-22-22-84

Closing

3/28/2022 11:59 PM Eastern

Bargaining Unit

NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)

• Description

• Benefits

• Questions

Job Description

Manage the operation of the Field Services Central Regional Team staff in its function of providing consistent, timely and accurate resolutions of desktop computing issues /projects to all State of Michigan employees and partners. This includes setting priorities, directing operational activities and ensuring that quality desktop computing services are provided to customers of the Department of Technology, Management & Budget.

Knowledge, Skills & Abilities:

• Two or more years experience in an IT Help desk/call center is preferred.

• Demonstrated excellence in verbal and written communication skills.

• Demonstrated knowledge of supervisory techniques.

• Demonstrated knowledge of labor relations.

• Ability to allocate resources, implement management control, evaluate processes and procedures to implement creative and innovative solutions to complex problems.

• Shift management experiences a plus.

DTMB-Jobs (https://www.michigan.gov/dtmb/0,5552,7-150-71700—,00.html)

Required Education and Experience

Education

Possession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year college level curriculum.

Experience

One year of experience as an Information Technology Technician 10.

OR

Two years of experience as an Information Technology Technician 9.

Alternate Education and Experience

Significant on-the-job, or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year college level curriculum may be substituted for the post-secondary

certificate.

Possession of an associate’s degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.

Additional Requirements and Information

View the entire job specification at: http://www.michigan.gov/documents/InformationTechnologySupervisor_12735_7.pdf

View the Position Description (https://MCSC.state.mi.us/AgencyPDFs/22-22-84 PD.doc) here.

You must apply for this vacancy through the NEOGOV system; click on “Apply” in the job posting for instructions in submitting your electronic application. Hard copy applications will not be accepted.

If applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted) Failure to attach applicable transcripts may result in your application being screened out.

You must attach a detailed resume to your application (word or pdf). You will also need to attach (word/ pdf) a cover letter describing what strengths and work experience you bring to this position. Failure to do so will result in your application packet being screened out as incomplete.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.

State employment benefits include everything from health insurance to retirement income and can be worth 25% to 50% of salary depending on wages and benefits.

This page briefly explains some benefits provided under Civil Service rules or union contracts.

Leave Time

Full-time employees receive between 15 and 35 vacation days per year. Employees also receive 13 sick days per year and 8 hours of leave to participate in certain school functions or community activities. Employees may also qualify for up to 12 weeks of paid or unpaid leave for certain family or medical situations.

Holidays

State employees receive 12 or 13 scheduled paid holidays each year, including New Year’s Eve, New Year’s Day, Thanksgiving, Christmas Eve, Christmas Day, Memorial Day, and Veterans Day.

Alternative Work Schedules

Flexible work schedules and telecommuting options are available in many jobs.

Insurance and Other Benefits

Eligible employees can choose from a variety of health insurance plans, including a PPO, HMOs, and a High Deductible Health Plan with HSA (effective January 1, 2021). Other coverage includes vision, dental, life, and long-term disability insurance, as well as tax-deferred Flexible Spending Accounts (FSAs) for health, prescription, dental and vision eligible expenses, dependent care expenses, and Qualified Transportation Fringe Benefits (QTFB). Employees also have the option to purchase additional life, accidental death, and long-term care insurance, auto/home insurance, identify theft protection, and legal services.

Paid Parental Leave

Provides eligible individuals up to 12 weeks of paid leave immediately following birth or adoption of a child.

Deferred Compensation

Employees may invest income in a tax-deferred retirement investment program. The state offers two optional deferred compensation plans, the 457 and 401(k). Employees decide the amount deducted from their paychecks.

Retirement

Employees receive a minimum 4% state contribution toward their retirement fund. If an employee elects to contribute more, the state will match up to 3%. The Office of Retirement Services administers two different retirement plans for State of Michigan employees: Defined Benefit (DB) (https://www.michigan.gov/orsstatedb) and Defined Contribution (DC) (https://www.michigan.gov/orsstatedc) . New hires can also receive up to a 2% employer match into a Personal Healthcare Fund and a lump-sum credit to a tax-deferred account if eligible. More information is available at the Office of Retirement Services (https://www.michigan.gov/ors/0,4649,7-144-6183—,00.html) .

01

INFOSPV – Do you possess one of the following? A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of at least a one-year college level curriculum; OR an associate’s degree or higher in information systems, data processing, electronics technology, or microcomputer systems; OR significant on-the-job, or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year college level curriculum.

• Yes

• No

  02

  INFOSPV1 – Please select your level of experience:

• Three to four years of experience performing a range of microcomputer, network, and/or mainframe operations support activities.

• At least four years of experience performing a range of microcomputer, network, and/or mainframe operations support activities.

  03

  How many years of experience as a supervisor or Manager do you have?

• None

• Less than 1 year

• 1 to 3 years

• 4 to 5 years

• 6 or more years

  04

  How many staff have you supervised or managed at one time?

• 0 to 10 staff

• 11 to 25 staff

• 25 to 50 staff

• %1 or more staff

  05

  How many years of experience coordinating projects and/or large deployments do you have?

• None

• Less than 1 year

• 1 to 3 years

• 4 to 5 years

• 6 or more years

  06

  Please describe you experience coordinating projects and/or large deployments.

  07

  How many years of experience do you have supporting computers in either a technical capacity (technician) or supervising or managing a technical team?

• None

• Less than 1 year

• 1 to 3 years

• 4 to 5 years

• 6 or more years

  08

  Please explain your experience supporting computers.

  09

  Do you have experience with Windows 10?

• Yes

• No

  10

  If you indicated you have experience with Windows 10, please elaborate.

  11

  What experience do you have with Remedy or other call tracking software?

  12

  Did you attach a resume and cover letter? Failure to do so may result in disqualification of this position.

• Yes

• No

  Required Question

Agency

State of Michigan

Address

400 South Pine Street Lansing, Michigan, 48909

Phone

(800) 788-1766 State of Michigan is an Equal Opportunity Employer

Website

https://www.governmentjobs.com/careers/michigan

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