State of Ohio Jobs Looking for In Person – Customer Service Representative – 20036857 at Cincinnati, OH Full Time

Under general supervision, performs one or more of the following duties at an OhioMeansJobs Center location as a representative of the Department of Job and Family Services (ODJFS) as a partner agency:

Conducts Workshop Sessions: plans (i.e., establishes frequency and length of workshop; sets up training room; identifies presentation style {small groups, classroom, conference, U-shapes}; identifies communication style; prepares workshop schedule and agenda); develops and compiles workshop hand-outs and materials using personal computer and applicable software (e.g., word processing; spreadsheet; presentation software); identifies and notifies participants and/or guest speakers; distributes workshop notifications; tracks participant attendance; tracks evaluation process and training outcomes; coordinates with other OhioMeansJobs Center partners to create goals and strategies for workshop delivery; facilitates training to meet customer needs; evaluates workshop effectiveness and identifies trends in learning and workshop improvement opportunities; distributes and ensures needs assessment is completed by job seeker, if appropriate; collects data on training needs of participants and suggested workshop topics.

Services Employer Accounts: using personal computer selects and refers applicants for employment opportunities; refers job seekers to prospective employers and initiates contact via telephone and/or electronic mail; enters job orders using OhioMeansJobs.com; matches employers’ openings to job seekers based on need and requirements; tracks and enters appropriate placement information in Ohio Workforce Case Management System (OWCMS); records and maintains on-going activity of service provided on the appropriate screens in OWCMS; understands employment needs, requirements and staffing patterns; assists employers to understand intent and scope of account services and other options to meet employer specific needs; be an expert of the OhioMeansJobs Center services.

Delivery of Program Services: Reemployment Service and Eligibility Assessment (RESEA) and/or Unemployment Compensation Reemployment Service (UCRS) program services: (e.g., sends letters to applicants; schedules and records attendance and/or supplemental activities in Ohio Job Insurance (OJI) system; assists applicant in development of an individual employment plan to identify barriers to employment; refers applicant to support services [e.g., community and/or OhioMeansJobs Center partner services]); follows-up to ensure subscribed supplemental activities are completed.

Services Job Seeker Accounts: using personal computer, registers new applicants or updates previous applications for employment using Ohio Workforce Case Management System (OWCMS); interviews job seeker to determine personal and work history to assess skills, aptitude, physical limitations, job interest and readiness, develops mutually agreed upon employability plan to access employment/training opportunities and to address barriers which may negatively impact successful job search outcomes; instructs and informs job seekers on labor market information and how to access employment opportunities; using OhioMeansJobs.com match job seeker and employers based on needs and requirements; contacts job seekers via telephone and/or electronic mail regarding job referrals to employment opportunities; responds to job seeker concerns regarding appropriateness, quality and number of job referrals; contacts job seeker direct or use other means to track and enter appropriate placement information in OWCMS; records and maintains on-going account of service activities provided to job seeker on appropriate screens in OWCMS (e.g., case management); identifies post-employment training opportunities; provide guidance to customers: (e.g., registration to OhioMeansJobs.com; create, post and/or upload resumes; completes Career profile assessment in the system).

Serves as ODJFS team member: performs Wagner Peyser partner duties (e.g., assists and focuses on reemployment for job seekers as a priority placement group; assists job seekers with finding new employment opportunities; assists in delivery of Apprenticeship, Veteran, Labor Market Information [LMI], Dislocated Workers and Reemployment services).

Provides General Orientation to customers: acts as initial greeter to customers and provides general information and reference materials regarding OhioMeansJobs Center partner services; schedules customers for group orientation sessions and/or refers to Resource Room and/or refers to OhioMeansJobs Center partner for services; assists in-group presentation to orient customers to OhiomMeansJobs partner services.

Staff Resource Room: verifies availability of job openings for self-search job seekers; monitors trends and usage of self-help strategies for sharing to increase and improve Resource Room availability of materials; develops computer-assisted instructions for customer use; assists and trains job seekers to effectively use job search tools and strategies using a variety of formats and facilitation styles and methods (e.g., computer-based; networking; self-promotion; interview styles); assists job seeker to use self-help Resource Room as means to more quickly access services and with identification of support resources within and outside of the OhioMeansJobs Center facility; assists job seeker in establishing realistic expectations of self, labor market, training providers and OhioMeansJobs Center services.

Performs other related duties as assigned as a representative of ODJFS (e.g., directs claimant customers to unemployment compensation phones and/or to computer for self-registration for unemployment benefits in the Ohio Job Insurance (OJI) system; participates as a partner in cross-training other partner agencies on ODJFS services and programs; generates reports manually or operates personal computer to generate reports as required by supervisor; participates in staff meetings, conferences and seminars; maintains records, logs and files).