Steels Form Co Hiring for Remote Customer Service Rep ( Grand Prairie Only ) at Grand Prairie, TX Full Time

We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.

Customer Service Representative Duties and Responsibilities

• Listen, document, and help resolve conflicts with customers
• Answer questions or handle complaints from cuistomers
• Field phone calls, emails, and chat requests
• Provide information to customers about order status and product queries
• Process customer orders/changes/returns according to established department policies and procedures
• Work closely with the credit department to resolve disputed credit items

Customer Service Representative Requirements and Qualifications

• High school diploma or equivalent
• Customer service experience a plus
• Experience with corporate phone systems or switchboard preferred
• Flexible schedule
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters