Surefox North America Hiring for Badging Supervisor at San Francisco, CA Full Time

Surefox North America Inc is a veteran-owned company that strives to create a diverse and unique culture of trained and talented individuals. Surefox is seeking an experienced Badging Supervisor with high integrity and professionalism who can join our team. Supervisors are appointed to their roles based upon their ability to uphold the standard expected of them and are proficient and knowledgeable of their post orders, policies, company expectations, and additional duties. Additionally, they have demonstrated an ability to: lead their teams, take the initiative, meet any additional tasks and responsibilities given to them by their supervisors, and display strong time management skills. In your day-to-day role as a Badging Supervisor, you will act as a liaison between Surefox and its clients in matters related to access control. You may also be supervising or stepping in for Badging Specialists in assisting client employees, vendors, and contractors on a global scale with badge activation, distribution, and troubleshooting, whether in person or remotely. You will perform all duties in accordance with both Surefox and client policies and procedures, and you will assist in the creation of new policies and procedures when they are needed but do not exist. We are looking for someone who has an exceptional work ethic and works well as part of a team or individually while undertaking various activities at a fast pace, including office day-to-day operations, and general office support. Responsibilities include, but are not limited to assisting in solving staffing deficiencies, handling client requests in a timely manner, and conducting the work of Badging Specialists in their absence. Reliability and a strong work ethic combined with excellent communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. You must demonstrate excellent professionalism when interacting with client leadership, client employees, and Surefox personnel. We encourage veterans and candidates in the military reserve to apply and welcome all who embrace a passion for protection to consider the Surefox team. We are not offering visa sponsorship for this position at this time.

What you will do:

• Conduct yourself in a professional manner while communicating with management, team members, or the client

• Coordinate with client and Surefox management to ensure that all new and existing information is being reviewed with your assigned team

• Ensure that your assigned team has the necessary information available to them to be able to perform their essential duties/roles

• Be prepared to fulfill Badging Specialist duties as needed

• Activate and distribute badges for employees, contractors, vendors, and visitors with the appropriate clearance

• Assist client GSOC with troubleshooting badge access issues whether in person or remotely

• Effectively manage the Restrictive Clearance roster by granting, adjusting, or removing permissions of affected individuals in real-time. Work alongside both client and Surefox management to ensure the list is accurate and reliable.

• Create profiles for new employees, including information such as photographs or retinal scans as needed

• Conduct regular access control audits on a monthly, quarterly, or as-needed basis

• Assign, distribute, and track access control paraphernalia on a global scale

• Engage with client and Surefox employees on a regular basis in a positive manner

• Document any changes in job duties through whatever written means have been provided to you by your leadership

• Execute “Time Off Request” (TOR) process regarding the amount of notice required for each policy and submit a TOR form for the requesting subordinate

• Instruct and advise team members on what additional steps may be required, such as submitting documentation for requesting leave on Paycom and notify them if their request has been approved or denied once the scheduling has made the decision

• Confirm with your immediate supervisor/manager any changes you are going to make before implementing to ensure that they will not affect pay rates, shift lengths, or breaks

• Update coverage for each shift via email to Area Manager (AM) or Assistant Program Manager (APM)

• Ensure employee break schedules are maintained in compliance with federal and state regulations

• Ensure all employees on your team are not having issues with their break schedule or falling behind their no later than (NLT) time frames

• Manage any call-offs, late arrivals, no-shows, or other attendance issues that need to be filled out on the Discrepancy Sheet for management visibility

• Receive and escalate cross-departmental matters such as

  • Payroll

  • Scheduling

  • Military Leave / Orders

  • Scheduling Conflicts

  • Uniform

  • Deficiencies

  • Harassment / Bullying

  • Counselings

• Ensure employee professional and personal development through the Surefox Counseling Program

What is required:

• Associate’s degree or equivalent professional experience

• Top-notch customer service skills and personality

• Proven experience working in organizations experiencing growth and/or with multiple offices

• Proven success working well with people from diverse levels throughout an organization

• Ability to make prudent and sound decisions without direct supervision, when necessary

• Strong working knowledge of office procedures and basic accounting principles

• Must be a team player.

• Provable knowledge of Microsoft Office and Google Workspace

• Excellent communication skills, especially as a representative of an organization with both an on-site and remote workforce.

• Great organizational and multitasking abilities.

• Fully vaccinated status related to COVID-19 as defined by the Centers for Disease Control and Prevention (CDC) by anticipated start date and ability to provide proof upon request