Sutherland Hiring for AirBNB Customer Service Representatives – Remote (OK, NM, TX, NV and CO only) at Oklahoma City, OK Full Time

AirBNB’s mission is to create a world where anyone can belong anywhere. To support them in their efforts, we’re now seeking pleasant, friendly and helpful Customer Service Representatives to join us full time as key members of the AirBNB team.

Note: We are currently looking for individuals to work from home in the states of Colorado, Texas, Oklahoma, Nevada and New Mexico.

As a Customer Service Representative on Sutherland’s AirBNB team, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

• You excel at handling customer inquiries of varying types
• You are an active listener and can leverage probing question skills
• You have a proven track record for hitting sales targets
• You bring an enthusiastic personality

What we offer:

• Competitive hourly rate of $15/hour
• An 8-hour-per-day shift, 5 days per week (anywhere from 6am-12am PST)
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Additional pay incentives as well as monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
• 
  All technical equipment needed to be successful in a remote, work from home environment

• Excellent verbal and written communication skills, strong multitasking abilities
• The drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service and sales
• High school diploma or equivalent

Requirements to work from home:

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

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