Sutherland Looking for Customer Service Representative at Windsor, ON Full Time

Job Description:
Do you excel at handling customer inquiries, multi-tasking and hitting performance targets? Do you have strong active listening skills and an enthusiastic personality? Can you build rapport online, while asking probing questions to address issues and solve problems using templated solutions? Join us in our Windsor facility

Sutherland now seeks Customer Service Representatives to provide assistance for customers of our major gaming client. In this role, you will bring your positive energy, enthusiasm and expertise to deliver exceptional service and solutions to customers, on site at our Windsor center. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day.

What we offer:
Competitive hourly rate

Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Additional pay incentives as well as monthly rewards & recognition programs

Employee Discounts

EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:
To qualify, you must possess:
Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency

The ability to navigate in several computer platforms simultaneously

Familiarity with Microsoft Office tools

Experience in customer service and/or call center

High school diploma or equivalent

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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