Sysco Ireland Hiring for (DSC) – Delivery Service Centre Operator – Dublin Job at Dublin , Ireland Full Time

(DSC) – Delivery Service Centre Operator – Dublin

Summary:

We are currently looking to expand our dynamic Operations Planning Team by setting up the Delivery Service Centre (DSC). As we strive to market and deliver great products to our customers with exceptional service, this role will deliver on our commitment to excellence through our cross functional teams and company values.

What is the Delivery Service Centre?

The Delivery Service Centre leverages current technology and systems to drive improved results with focused resources utilising real-time analytics and KPI measurements to improve delivery service to customers. The DSC improves communication, provides standardised processes leading to results-oriented accountability. The successful candidate will assist in the development, management, and optimisation of real-time vehicle tracking systems. We are looking for someone who has a demonstrable understanding of our transport operational process and relevant training will be provided on all related aspects of the transport planning and monitoring systems.

Key Accountabilities:

• Supervising the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service
• Analysing live and historical data to ensure accuracy for maintaining optimal delivery plans and on time customer service, Reviewing and reporting delivery productivity to relevant departments
• Supervising labour hours and direct labour activities to improve and maintain most efficient delivery plans
• Recommending work schedules including stop changes, classification changes, delivery window expectations
• Providing advises on the accurate selection and utilisation of company assets to support the transport department
• Suggesting efficiency ideas, cost reductions measures and assisting with implementation of delivery changes
• Conducting associate observations, updating preferred delivery methods, timely accidents investigations to determine root causes and routing safety inspections
• Creating specific ad hoc reports to identify areas for improvements.

Requirements:

• Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint as well as numerous variants.
• Flexibility regarding working hours, start and finish times which will depend on the business.
• Be adaptable to change with the ability to work independently
• Excellent time keeping and attendance
• Excellent people skills, strong communication, motivation & interpersonal skills
• Fluent English written and spoken

Core Competencies:

• Understanding your customers – acts as a role model in personal approach to internal and external customer goals. Takes time to understand the underlying needs of the stakeholders beyond those initially expressed.
• Flexibility & adaptability – demonstrates understanding of how change impacts people. Anticipates resistance to change and works to support effective change initiatives.
• Building effective relationships- candidate is a role model for maintaining constructive and effective relationships with others across departments and other boundaries. Demonstrates effective communication techniques and skills and is seen as a team player.
• Communication & listening – exceptional communication skills – writes and speaks clearly in a variety of communication settings and style.
• Successfully delivers messages to all levels of the business and stakeholders achieving the desired effect.

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