Tailored Management Hiring for Customer Support Representative at Tucker, GA Full Time

Join the leading provider of technology, services and solutions that are vital to the administration and operations of health and human services programs. A company with over 50 years of proven experience, a reputation for service excellence and unparalleled industry expertise. We offer clients scalable and flexible solutions for their most complex challenges. These capabilities make us a trusted partner for organizations seeking reliability, innovation and transformational outcomes.

Summary: Receive inbound calls related to Georgia Medicaid from members and providers in a high-volume contact center environment.

(Role will eventually be fully onsite in Tucker, GA call center)

Duties Include:

• Receive calls and provide accurate, acceptable answers to queries and concerns.
• De-escalate situations involving dissatisfied callers, offering patient assistance and support
• Guide callers through troubleshooting, navigating the Medicaid sites and or services
• Review customer or client accounts, providing updates and information per established program policies

• 1st Tier Help Desk Support for Web Portal Navigation and Password Assistance
• Claims Rejections
• File Rejections
• Participates productively as member of team, possibly in a team lead role.
• Completes complex tasks, assignments and defined processes with some level of independence.
• Multiple assignments worked and completed simultaneously as directed by leadership.
• Identifies, prioritizes and resolves most questions and issues independently. Answers questions of peers. Escalates more complex questions or issues appropriately.

Desired Skills:

• At least 2 years of Medicaid claims/policies and procedural knowledge preferred
• Customer service/call center experience
• Excellent written and verbal communication skills including phone etiquette, de-escalation skills, and presentation ability.
• Ability to read and interpret documentation such as operating instructions, procedure manuals, and government/healthcare guidelines.
• High School Diploma required
• Tech-savvy: able to learn internal computer tools quickly

#IND1

Job Types: Full-time, Contract

Pay: $18.57 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tucker, GA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Preferred)
• Medicaid: 2 years (Preferred)

Work Location: One location