Taïm Mediterranean Kitchen Hiring for Customer Service Rep at Remote Full Time

taim mediterranean kitchen is an award-winning fast-casual restaurant group established in the West Village of New York in 2005. We’re famed for our delicious food, prepared fresh in-store every day. We pride ourselves in creating meals with market-fresh produce and the finest ingredients to create our unique flavors. We now have 10 restaurants across New York, New Jersey and DC, with plans to double that number in the next few years. This is an exciting chapter in our growth.

If you are great with words, confident in building connections with people, and love food, this role is for you! You will be the ‘face’ of taïm to our customers across email and reviews platforms, helping them with their enquiries.

Flexible, Part-Time Role

This is a part-time role requiring 5-10 hours a week, with at least one hour a day Monday – Friday. You can work remotely but may be required to visit a taïm on a monthly basis, meet with the team and eat the food!

The Role

You will be working for our marketing and operations team responding to customer enquiries about our food, our restaurants, and their food orders. Enquiries will come in directly via email, review platforms like Yelp & Google, and 3rd party food ordering platforms like Uber Eats.

The majority of enquiries will be via email, so strong written skills and good communication are essential. You will be provided with a guide on how to respond to different scenarios, and then asked to write in the style of the brand – friendly yet informative – and to pursue each inquiry to a happy resolution with the customer. As part of this resolution you will be collaborating with partner teams to get to a happy solution.

You will also be asked to track customer feedback in organized documents so we can access restaurant performance over time, across locations. You will be helping to manage our main customer email account and forward some requests or updates to the right team members.

Work Experience

• Ideally you have worked in food/restaurants/hospitality or retail

• Previous role or studies in English, literature, publishing

Requirements

You have a flexible schedule, but can work at least an hour a day Monday- Friday You like connecting with people

• You have patience and it is important to you to always treat people how you’d like to be treated as a customer. We highly cherish our customers and this comes across in our customer service.

• You’re highly organized, a clear communicator and collaborator

• You understand how important it is in customer service to be timely and to always follow-up

• You’re a proactive problem-solver and don’t mind asking questions as you learn.

• You can pass along harsh feedback / comments to the team, knowing they need to hear it to make things better

• You like the idea of joining a New York culinary institution about to undergo an exciting growth chapter.

• You are energetic! You will represent our company to the community and we are a friendly, energetic bunch!

The taïm Culture

We’re a group of highly-experienced business leaders and operators who enjoy working with people, serving our customers delicious food, and growing an iconic business. We love what we do and focus on “creating joyful experiences for our guests, employees and the communities we serve”. The taïm culture is one that is inclusive and values diversity.

Our company working style is informal yet driven, and focuses on customer excellence, accountability and business success.

Salary

$25 an hour. Time to be tracked daily and reconciled bi-weekly.

Job Type: Part-time

Pay: $25.00 per hour

Benefits:

• Flexible schedule
• Work from home

Work setting:

• Remote

Education:

• Bachelor’s (Preferred)

Language:

• English (Required)

Work Location: Remote