Lone Star Circle of Care is a non-profit, Federally Qualified Health Center (FQHC) dedicated to providing high-quality health care to patients in Central Texas. We provide a healthcare home for the uninsured and underserved and proudly provide the opportunity for our team members to make a difference in our community every day.
We offer you a comprehensive compensation package that includes competitive salaries and a generous benefits package. Your benefits include medical, dental, vision, life, disability, 403 (b), paid time off and training and development.
If you’re interested in helping build a healthier community and improving the lives of others, we invite you to join our team and become part of our dynamic organization!
Position Summary:
Our Front Desk Staff members perform a variety of duties that are clerical in nature. Under general supervision, they exercise some discretion and make routine decisions based on existing guidelines. They frequently interact with Providers, Nurses, and Medical Assistants.
Patient Support:
Provides initial customer service to all patients including; but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
Provides conflict resolution and responds to patient grievances
Creates and maintains confidential patient files and records; files accordingly
Float to other LSCC facilities as needed and required
All other duties as assigned
Payment/Insurance Processing
Facilitates patient check-in and check-out. Explain payment options, including sliding scale fees, Medicare, Medicaid and other forms of payment assistance
Collects and posts patient payments; prepare deposits and follow established cash handling procedures
Completes patient intakes, income screenings, and conducts insurance verifications and authorizations
AIDET-LOC:
Staff Members and Directors shall deal with patients, providers, colleagues, and other internal and external LSCC contacts honestly, professionally and with empathy, following the principles of AIDET (Skill at a Glance) and the Language of Caring Overview (Staff). Staff Members and Directors shall demonstrate honesty and integrity in all LSCC business activities and work scheduling
Following the principles of AIDET and Language of Caring, Staff Members and Directors are expected to treat one another with respect and courtesy, understanding that each Staff Member and Director has special talents and capabilities necessary to fulfill LSCC’s Mission, Vision, and Values.
Principles of AIDET (Acknowledge, Introduction, Duration, Explanation and Thank You) at all times with patients, colleagues, visitors and leadership
The Language of Caring skills are versatile life skills that enhance communication and strengthen relationships that apply to all of us, whether we serve patients and families directly, or we serve the people who do—our internal customers.
REQUIRED EXPERIENCE, EDUCATION, AND LICENSE:
High school diploma or GED
Minimum of six (6) months of experience working in a professional administrative or related capacity
PREFERRED EXPERIENCE, EDUCATION, AND LICENSE:
Prior medical office and/or healthcare setting experience
Prior customer support experience
Proficiency with MS Office Suite (Word, Excel, and Outlook)
Bilingual English/Spanish language skills
Requisition #: 2022-4407
External Company URL: http://www.lscctx.org/
Street: 1301 West 4th St.
The company behind this app is led by seasoned veterans of the social media space. We foster a collaborative and...
Apply For This JobOVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values...
Apply For This JobHighgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate...
Apply For This JobHireArt is helping our client hire Short-Haul Truck Drivers to support B2B short-haul logistics in San Antonio and Dallas, Texas...
Apply For This JobTransport Professionals, Inc. Job Title: Contracts Administrator Reports to: Contracts Manager Location: Limerick, PA Job Responsibilities: Responsible for reviewing, understanding,...
Apply For This JobThe Office Clerk positions serve as one of the first points of contact in the daily operations of the port...
Apply For This Job