Tata Consultancy Services Hiring For IT Support Engineer (Healthcare) – French Speaking at Letterkenny, County Donegal Full Time

Permanent

Remote Work Option

Hybrid

Category

IT

Location

Letterkenny, County Donegal, Ireland

Job Details

Role: IT Support Engineer (Healthcare) – French Speaking

Job Type: Permanent

Location: Letterkenny Co. Donegal/Nationwide – Hybrid

Do you have a proven technical and analytical experience with French language skills?

Do you enjoy forging strong relationships with diverse stakeholders?

Are you keen to join a company where you will have the autonomy to drive your career to the next level?

Join us as an IT Support Engineer (French Speaking)!

Careers at TCS: It means more.

TCS is a purpose-led transformation company, built on belief. We don’t just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in Ireland and worldwide. For you, it means more opportunity to make an impact that matters, through challenging projects which demand ambitious innovation.

Grow your career, whilst being exposed to new technologies.

Be part of an exciting team where you will be challenged every day.

Work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As an IT Support Engineer, you will be joining a team built on collaboration and communication, focused and motivated to deliver excellent services and support. The team is responsible for troubleshooting incidents ranging from priority 1 to priority 5 and service requests.

This is a unique opportunity where you will be giving the opportunity to work within a healthcare environment, wide range of technologies and systems, which includes a continuous service improvement mindset. No medical experience is required.

Key responsibilities:
Intake incidents/service requests via web, e-mail, or phone.

Create cases/tickets with appropriate details.

Manage customer communications and following up for case closure.

Coordinate with Level 2 or Level 3 groups.

Update cases and customers on the progress of their cases.

Troubleshoot systems/applications to detect issues or root cause.

Your Profile

Key skills/experience:
Strong understanding of Windows Servers 2008, 2012, and 2016.

Ability to understand application workflows / components.

Effective at triaging database related issues using MySQL.

Good understanding of Linux Server environment.

Proven strong written and verbal communication and interpersonal skills.

Self-motivated and willingness to learn.

Proven ability to work well with technical and non-technical staff across numerous areas.

Good to have:
Degree or Certificate in I.T. or related discipline preferable.

ITIL certifications.

Experience in support services.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK&I and globally. Our competitive salary packages feature generous bonus, pension, health care, life assurance and company bonus and access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception.’

We encourage applications from all sections of society. As an equal opportunity employer, we do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, sex, pregnancy and maternity, citizenship, marital, domestic or civil partnership status, sexual orientation, gender reassignment, gender identity, or any other basis as protected by applicable law.

TCS is committed to working with and providing reasonable accommodations to its employees and applicants for employment to ensure that individuals with disabilities enjoy equal access to all employment opportunities. If you are an applicant who needs an accommodation due to a disability to complete an employment application or during any phase of the hiring process, please contact us at with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually regarding the status of their application. If you have not received a direct response within 30 days, then the application should be deemed unsuccessful.

Join us and do more of what matters. Apply online now.