Tauranga City Council Looking for Advisor: Contact Centre – 20 hours per week at Tauranga, Bay of Plenty, New Zealand Full Time

Tau ake rā te moana nei, e papaki kau ana ki te ākau tangata, kakenga waka ka mauru te tohu ki te arearenga o Mauao, he pou herenga mōu, he pou hononga mōu, kia herea ki te pono, kia herea ki te tika. Kia mau, kia ita, kia ū – haumi e, hui e, tāiki e!

Te Tūranga | About the role

As an Advisor: Contact Centre, you are the first point of contact for enquiries received through Council’s Contact Centre. You will be providing exceptional customer service to the community, whether it’s a kōrero over the phone, responding to emails, or even answering social media enquiries.

The hours for this role are: Wednesday and Thursday 4.45pm – 11.15pm, Friday 10.45pm – 7.15am.

There is an initial training period prior to commencing regular hours for this role, training will take place in February 2024 and will be approx. 6 weeks, Monday-Friday 8am – 5pm.

Ngā Pukenga | What you’ll need to succeed

To Succeed In This Role, You’ll Bring

• Minimum of 3 years work experience, preferably in a customer service environment.
• NCEA Level 3 or University Entrance equivalent.

Tō Tātou Kaunihera | About Tauranga City Council

Tauranga City Council is one of Tauranga’s largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team.

We always strive to ensure that you feel valued and supported in the workplace.

To highlight that our people are our greatest asset, we offer a wide range of benefits that include 5 weeks annual leave, flexible hours and work from home options, as well as career development opportunities.

Te Tukanga | How to apply

If you want to be part of an energetic, fun, and supportive team, then we’d love to hear from you. For more information, please contact Wayne Forlong at [email protected]

Please note we will not be accepting applications via email. If you wish to apply, please click ‘Apply’ at the bottom of this page and follow the link.

Applications will be reviewed as they are received and applications will close upon the appointment of a successful candidate. The start date for this role will be February 2024.

• Our selection process may include behavioural interview(s), psychometric and ability assessments, reference checks, and pre-employment screening.
• Tauranga City Council will not accept applications or contact from any placement service, temporary staffing agency, or professional recruiter for this vacancy. If/where Tauranga City Council requires the support of a recruitment agency, we will seek this support from our network of agencies. We ask that you please do not contact Tauranga City Council or any of its employees regarding vacancies. Tauranga City Council will not be responsible for, and will not pay, any commissions, fees or other payments related to such unsolicited contact.