TD Bank Looking for Operations Officer II at Mississauga, ON Full Time

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Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Customer:

• Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
• Identify opportunities to improve service delivery
• Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interact with partners by responding to requests in an effective and timely manner
• Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

• Complete assigned workload to meet SLA requirements for service and productivity
• Understand internal and industry regulations, remain informed of emerging issues and apply appropriate due diligence in adherence with operating policies/ procedures
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
• Actively review internal processes/activities and provide ideas for process improvement
• Investigate and escalate non- standard or high- risk activities as appropriate
• Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti- Money Laundering, Business Continuity Management)
• Be knowledgeable of and comply with Bank Code of Conduct

Employee/Team:

• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

• Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
• Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
• Transactions are characterized by low to moderate risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
• Typically interacts with internal partners and external customers (as needed)
• Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
• Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
• Generally reports to a Team Manager

• Undergraduate degree/ college diploma preferred and/or
• 1+ year relevant experience

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.