TEKsystems Hiring for Helpdesk Analyst at Oklahoma City, Oklahoma Full Time

Our customer is looking for Help Desk Analyst to join their team. Must have one year of help desk experience . This is a 100% remote opportunity, start date set for 12.20.21! Year long very stable contract!

Description:

Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.

**Must be able to provide clear, concise, information through written and verbal communications.

• Provides basic help desk support for problems and service requests related to any technical issue.

• Acts as representative of technical services to its customers.

• Initiates, escalates or resolves problem tickets and/ or service requests.

• Troubleshoots and resolves technical problems, escalates to support resources.

• Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.

• Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).

• Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.

• Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level

Please apply below if you’d be interested!

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.