Teleperformance USA Hiring for VDI Citrix Netscaler ADC Engineer at Frankfort, Kentucky Full Time

Overview:

The Citrix Netscaler ADC Engineer’s duties include providing ADC design, engineering, and advanced troubleshooting for Netscaler ADCs and associated networking equipment. They will act as the point of contact for Citrix escalations related to ADC infrastructure and their network dependencies and are responsible for identifying and applying required upgrades.

The Engineer should have proficiency in ITIL and other IT operational frameworks. He/she should be able to provide all the necessary support for a Citrix ADC Infrastructure as well as suggest changes for upgrades and improvements and be responsible for auditing their region for security and version compliance against global standards.

Responsibilities:

(may perform other duties as requested not specifically addressed in this document)

• Provide ADC design, engineering, and advanced troubleshooting

• Demonstrate expertise with Citrix ADC and implement load balancing best practices

• Act as the point of contact for Citrix escalations and identify any required upgrades

• Work with application teams troubleshooting application issues from a network perspective and support the

understanding of how applications function within the network

• Provide support for incoming Citrix ADC tickets in a fast-paced enterprise environment

• Communicate effectively with cross-functional team members

• Perform other duties relevant to project team as assigned

• Create and maintain comprehensive project documentation

Decision Making Authority:

DECISIONS EXPECTED:

▪ To take actions in order to guarantee service availability

▪ To manage Citrix ADC Platform to provide service availability

▪ To execute and document internal procedures to comply with all the certifications and security policies.

▪ To be able to work independently with good decision making, as well as with a local and global team

RECOMMENDATIONS EXPECTED:

▪ To be part of new implementations as a key player

▪ To quickly troubleshoot end to end service.

▪ To keep themselves updated with the changing technologies.

▪ To anticipate activities to comply with customer needs

Qualifications:

Work experience:

▪ 6+ years of hands-on technical engineering and at least 5 years of ADC engineering experience in enterprise environments.

▪ At least B1 proficiency in English

▪ Strong knowledge of network administration, architecture and engineering in mission critical applications servicing large enterprise deployments.

▪ Minimum of 10 years of network engineering experience in critical datacenter network environments and large multi-national networks

▪ Demonstrable strong level of expertise in network engineering with CCNP certification or equivalent practical skills.

▪ Demonstrable strong level of experience in Citrix ADC engineering with certification or equivalent practical skills.

▪ Understanding of a wide variety of network equipment and networking protocols, including but not limited to; routers, switches, firewalls, denial of service mitigation, serial consoles, load balancers, DNS, remote access SSL VPN, and wireless.

▪ Proven track record of engineering and implementing networks servicing large scale deployments.

▪ Excellent documentation and communication skills.

Special Certifications (preferred)

• ITIL Certification

• Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified – CC-VAD-CC

• Citrix Virtual Apps and Desktops Service w Microsoft Azure Certified – CC-VAD-MA

• Citrix Certified Professional – Virtualization – CCP-V

• Citrix Certified Expert – Virtualization – CCE – V

• Citrix Certified Expert – App Delivery and Security – CCE-AppDS

• Citrix Certified Expert – Networking – CCEN

• Cisco CCNA or better

Technical Skills

▪ Citrix ADC Certification: Citrix Certified Expert – App Delivery and Security (or equivalent knowledge)

▪ Citrix Gateway

▪ GSLB (Global Server Load Balancing)

▪ Load Balancing

• Networking Knowledge

CCNP (Cisco Certified Network Professional) or equivalent knowledge Highly Desired Skills

• Citrix Virtual Apps and Desktops (secondary skill set, primary MUST be ADC)

• Public Cloud Experience (Network, Resource domain, other virtualization technologies such as Desktop as a Service)

▪ Virtualization Server experience (i.e. VMware, Xenserver, Azure VMs, Nutanix AHV, etc)

Soft and specific skills

▪ Customer oriented

▪ Result oriented

▪ Decision making

▪ Problem-solving

▪ Effective communication

▪ Adaptability

▪ Stress tolerance

▪ Emotional Intelligence

▪ Change management

▪ Teamwork

▪ Analytical