Tennessee Cancer Specialists Hiring for Assistant Operations Manager at Remote Full Time

Tennessee Cancer Specialists , we believe quality care should not stop when your visit ends. Our Aftercare team of clinical assistants are customer-oriented service professionals who are responsible for following up with our patients. They relay clinical results to them in a timely manner, assist in the coordination of referrals, pre-approvals and other follow-up appointments.

Essential Functions/Responsibilities:

• Responsible for answering high volume of incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
• Generate patient letters / reports
• Obtain and attach patient clinical documents to a patient’s chart
• Report cases to the Department of Health (DOH) via Facsimile and online portal
• Print lab results and identify patient allergies and current medications
• Timely responses to tasks assigned by clinicians
• Ability to complete nine (9) or more calls per hour
• Send patient requested medical reports via email
• Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
• Generate patient letters / reports within one (1) day of being identified
• Complete all task assigned by a clinician before end of shift
• Adhere to all HIPAA guidelines and policies

Qualifications:

• A High School Degree or GED
• Passionate about customer service and patient satisfaction
• Ability to handle a high number of calls per day
• Courteous, empathic, and professional manner.
• Strong communication, interpersonal, and organizational skills
• Being receptive to feedback, willing to learn, embracing continuous improvement
• Flexible with a full-time work schedule including weekends, rotating hours and holidays.
• Call center or clinical laboratory experience a plus
• Bilingual/multilingual skills desirable.
• Physical Requirements

• This job may require, from time to time, repetitive tasks. Heavy computer use required.

Benefits:

• A friendly and fast-paced environment working with passionate people
• Outstanding growth opportunities
• Time Off
• Medical, Dental and Vision Insurance
• Short/Long Term Disability, HSA, and Life Insurance
• 401K plan with company matching contribution
• Cash Bonus Programs
• Recognition and rewards programs to recognize successful teams
• Other Perks & Discounts
• Commuter and parking discount program to help you save (using pretax dollars)

Job Types: Full-time, Part-time, Contract

Pay: $18.00 – $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Signing bonus

Work Location: Remote