Tesco Hiring for Customer Care Representative Job at Waterford , Ireland Full Time

Tesco Ireland are currently looking to recruit Customer Care Representatives at our Waterford Customer Engagement Centre on a full-time basis. Successful candidates will join on 95% of the established rate which is €12.30 per hour moving to €12.95 per hour after 12 months.

The start date for this role 9th January 2023.

Based at our Waterford Customer Engagement Centre, the successful candidates will manage inbound and outbound contact from our customers by responding to and resolving queries, logging different contact types, and recording interactions.

You will use your skills and knowledge to deliver appropriate solutions and provide an effortless service to our customers.

Various full-time and part-time positions are available. Working hours will be scheduled locally to meet the needs of the business. Daily starting and finishing times will vary depending on business need on an on-going basis so element of flexibility is required. Successful candidates will work onsite initially with a potential opportunity to move to hybrid working in the future.

You will be responsible for

• Role modelling the Tesco values and leading by example in what I do and how I behave
• Ensuring I understand our core purpose and the role I play in delivering this
• Resolving product and service problems by clarifying the customer’s query and identifying and implementing a resolution
• Taking ownership of the issue and following through on commitments make
• Recommending improvements based on customer needs analysis
• Participating in Every Day conversations with my manager
• Sharing my knowledge freely with others
• Supporting my colleagues to achieve team goals and objectives
• Delivering my own personal objectives
• Following our Business Code of Conduct and always acting with integrity and due diligence
• Continually developing my skills to be the best I can be in my role
• Looking for and raising opportunities to improve processes and practices in the business and embracing change

You will need

Operational skills relevant for this job:

• Excellent communication skills (both verbal and written)
• Customer service orientation
• A responsible attitude
• Adaptability and flexibility

Experience relevant for this job:

• Leaving certificate or equivalent required
• Knowledge of customer service principles & practices
• Team work & working on own initiative
• IT literacy

About us

Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is “Serving our customers, communities and planet a little better every day”. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of, and for the planet. Through initiatives like the Tesco Community Fund, our association with Children’s Health Foundation, our partnership with FoodCloud and our Stronger Starts programme, we have supported over 20,000 community groups, raised over €6 million for medical equipment, and provided almost 15 million meals nationwide, to those living in food insecurity.

Tesco has operated in the Irish retail market since 1997, and with 152 stores nationwide, it employs over 13,000 people in cities and towns around Ireland, supporting almost 45,000 jobs directly and indirectly. It partners with over 490 Irish suppliers – of which almost three-quarters are small and medium enterprises – which in turn supports almost 14,000 farming families around Ireland.

We work closely with suppliers across Ireland who are dedicated to making the best products for our customers and this is reflected in the numerous awards our products have won over the years including Blás Na hÉireann, World Steak Challenge and Great Taste Awards.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. It is embedded in our values: we treat people how they want to be treated. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We always want our colleagues to feel they can be themselves at work and we are committed to helping them be at their best.

We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. We’re proud sponsors of the Dublin and Cork Pride festivals. We’ve taken steps to ensure our stores are places where everyone feels welcome to shop too, with colleagues all trained to support those with a visible or hidden disability through the Sunflower Lanyard programme.

Tesco has been certified as a Great Place to Work for five consecutive years and has also been recognised as a Best Workplace for Women in Ireland.

We’re a big business with diverse working patterns and many business areas which means that we can find something that works for you. Everyone is welcome at Tesco.

We have recently announced that we will be moving towards a more blended working week – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. Please talk to us to about how this can work for you.

What’s in it for you

We offer excellent benefits that help make Tesco a great place to work. These include but aren’t limited to:

• Competitive Salary
• Retirement Savings Plan
• Life Assurance Cover
• Annual Bonus
• Colleague Clubcard (including a 2nd card for a family member) after 3 months service with 10% off most purchases at Tesco
• Annual leave
• Save As You Earn Scheme