Requisition ID: 35992
Company
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Service Desk provides a single point of contact for City of Vancouver staff for all information technology and telecommunications support services. The Service Desk Technician will provide a high level of customer service through a variety of telephone and e-mail interactions. This involves technical oriented troubleshooting work to provide support for computer applications, telecommunications devices, computer hardware and network communication equipment. In addition, the position provides first level problem resolution services to the organization. The work is performed under general supervision and requires the exercise of considerable independence of judgement and action within established procedures to assist in determining the business clients’ needs and to take appropriate actions to facilitate the call completion to the clients’ satisfaction in the technical and operational aspects of the work. Unusually complex or contentious matters are referred to superiors. Work performance is reviewed by superior in terms of effectiveness of services and the attainment of desired service objectives.
Key Contacts and Reporting Relationships
The position reports to the Manager, Service Desk.
The position handles requests and enquiries from internal businesses clients of the City of Vancouver, internal City managers, and departmental Subject Matter Experts including information technology staff, external vendors and support partners.
Specific Duties/Responsibilities
Business Client Technical Support – Phone Centre – 80%
Workplan/Ticket quality review/Procedure review/Administration – 10%
Backup duties/Assigned Tasks – 10%
Minimum Qualification Requirements
Education and Experience:
Knowledge, Skills and Abilities:
Other Factors:
The physical demands and work environment characteristics are described here and are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All employees are subject to this policy and all new applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.
Business Unit/Department: IT, Digital Strategy & 311 (1070)
Affiliation: CUPE 15 Non Pks
Employment Type: Auxiliary/Casual
Position Start Date: May, 2022
Number of Positions: 2
Salary Information: Pay Grade GR-020: $32.87 to $38.68 per hour
Application Close: May 13, 2022
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, LGBT2Q+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
Before you click Apply now
Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.
In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.
Specific Skills Reconcile accounts Prepare trial balance of books Post journal entries Calculate fixed assets and depreciation Maintain general ledgers...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Additional Skills Supervise other workers Maintain inventory of supplies Train other workers Specific Skills Schedule...
Apply For This Job1-800-GOT-JUNK? is seeking happy, hard-working individuals across BC to join our Remote Inbound Sales Agents team. We currently employ over...
Apply For This JobLXT is an emerging leader in the provision of AI training data to power intelligent technology for global organizations, including...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Specific Skills Plan, administer and control budgets for client projects, contracts, equipment and supplies Plan,...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Specific Skills * Carry out administrative activities of establishment * Oversee and co-ordinate office administrative...
Apply For This Job