The CMI Group Hiring for General Clerk I Job at Remote Full Time

General Clerk I
Job Summary:
The General Clerk I will assist with reduction of all risks associated with fraud, identify theft, and incorrect credit disputes that lead to legal implications if not properly responded to in a timely manner.

Job Duties:
 Process credit bureau requests utilizing standard processes and procedures that are predetermined.
 Respond to credit bureau requests using the eOscar tool, or other tools as instructed by leadership.
 General tasks that involve reviewing images of correspondence received and sorting the images into
other queues for processing within predetermined workflows.
 Handle borrower calls and support contact center expectations as needed, while following
departmental and corporate policies and procedures.
 Utilize available systems, knowledge base and standard technology such as email, and web
applications to respond to inquiries and perform job duties.
 Refer escalated inquiries to appropriate levels as needed.
Education and Requirements:

 High School diploma or GED required.
 At least one (1) year of customer service, administrative or call center experience required.
 Experience with student financial aid programs/debt collection programs preferred.
 Must be able to use standard technology such as: telephone, email, and web browser.
 Must be able to type 30 words per minute.
 Must have high-speed internet (minimum of 20 mbps) to work from home / remotely.
 Must connect an Ethernet cable directly to the router (cannot connect via Wi-Fi.)
 Be able to organize and effectively work on simultaneous tasks.
 Must be able to effectively read a prepared / written script out loud.
 Must reside in the U.S.
 Must be a U.S. citizen.
 Must be able to pass a criminal background check.
 Must not be delinquent or in default on any federal student loans.
 Ability to obtain and maintain a favorable security clearance. Final suitability determination is at the sole discretion of the Department of Education.

Job Type: Full-time

Pay: $15.00 – $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: Remote