The Davenport Group Hiring for Software Support Specialist at Remote Full Time

The Davenport Group, founded in 1996, is a software solutions and professional services company specializing in the design and implementation of software solutions for public sector clients. As the Davenport Group continues to grow and respond to the on-going requirements of our clients, we seek to add talent to our base of outstanding professionals.

We are currently looking for a Software Trainer and Support Technician to join our team and provide technical assistance and software training to clients. The position will also answer user questions and assist users by troubleshooting problems with computer software.

Responsibilities:

• Prepare and conduct online training seminars on software products
• Travel onsite to clients in the United States and Canada to conduct in-person client training
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Performs other related duties as assigned.

Requirements:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong problem-solving skills

Job Type: Full-time

Pay: $40,000.00 – $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Help desk: 1 year (Preferred)
• Software Training: 1 year (Preferred)

Work Location: Remote